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Remote or readyCloud
Sort of new, setup my NAS several months ago, have access and all mostly works - having some remote connection issues with readyCloud but connect fine with readyNAS remote. I have an idea of the issue and once I return I will investigate further. Back on topic, I still do not fully understand the difference between readyNAS remote and readyCloud. Can someone explain?
Thank You.
Hello JennC,
I was on a trip and had no access to try anything until recent. Here is what I had to do.
- Logged into Netgear account and remove the NAS
- Logged in to Netgear Remote account and delete it
- Logged back in to Netgear account and search/find my NAS by serial number
- Logged in to my NAS and turn cloud back on and registered with my Netgear account
All is working now. The solution came from Deniro in a private message after reviewing the logs I sent. Apparently, my account did not fully migrate over. Hope this helps someone else if they are having the same issue.
Thank you for your support.
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Hello 4xholic
Welcome to the forum!
ReadyNAS remote is using old P2P account to access ReadyOS4 and ReadyOS5 devices on ReadyNAS Remote utility.to create account you can access website http://remote.readynas.com.
ReadyCLOUD is using MyNETGEAR account(we also call it SSO account) to access ReadyOS6 on ReadyCLOUD client and ReadyCLOUD portal(http://readycloud.netgear.com),
what device are you using?do you have any trouble to access your device remotely?
Thank you for the reply Deniro. I have a ReadyNAS 202, guess it's been installed for over a year now (time flies) and it had been working most of the time with little issues. I am running a Macbook Pro (late 2015 - started with late 2010 MBP) and an iPhone 5S, both with the readyCloud app. Most of the time I didn't use the app on the MBP as I have the NAS mapped, so didn't really need the app. I was not regularly using the app on teh iPhone, so I do not know when it actually stopped. But, I first noticed it a couple months ago. When I open the app on my iPhone I see the NAS, click on it and see the root folders. However, when I click on any of those folders I get ERROR, access denied. I hadn't changed anything except software updates on both iPhone and NAS - so don't know what happened, why or how to fix it. When I'm on the MBP and go to readycloud.netgear.com, I can see the NAS, status, etc... but I can not see any folders, not even the root folders. I know it is accessing the NAS becuase while checking everything I perform a update on teh NAS from 6.6.0 to 6.6.1 and it shows I have 6.6.1 installed on readycloud.netgear.com. When I open the readycloud app on the MBP, it indicates the NAS is offline - but I know its on as I can go to finder and access everything. Im not a major network guy, so I'm at a loss here. Logging in to the admin page, I checked and I have permission on all folders, the readycloud setting is "on", again nothing has changed in my settings in over a year. Anything you can provide will be greatly appriciated.
Also - When I try to remove a cloud user or invite a new cloud user from the admin page, it states that the device is connected to readycloud, visit readycloud to... When I go to readycloud.netgear.com, there is NO place to edit, add, remove, etc... cloud users.
I think maybe the issue is when Netgear merged accounts, because from the admin page, the cloud account is tied to the readyNAS remote account. So, I guess maybe I need to break this connection and create a new one??
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