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Forum Discussion
HeleneWallis
Dec 23, 2016Aspirant
Can't access ReadyCloud any more, can't use remote
We were only ever able to get one computer to connect via ReadyCloud. Now it won't connect that way any more either. We can still see the device on our local network, but we can't access it via the b...
HeleneWallis
Dec 24, 2016Aspirant
I can access the admin page via https://real-nas-ip-address/admin. But I can no longer use the browser (readycloud.netgear.com) to get to the server. No one else has ever been able to use the browser access. It was initially set up on my computer and I could initially access it that way. I'm no longer able to.
For the remote, 'admin' was the first thing I tried, along with the admin password that I set up. Didn't work. I requested a new password. I was told to provide the alternate email address that I used during registration. I've tried every email address that I've used in the last year and it said all of them were invalid. There is only one that I would have used, and that is supposedly invalid too. I have no idea what to do next if I can't even use a valid email to get a new password.
StephenB
Dec 24, 2016Guru - Experienced User
HeleneWallis wrote:
I've tried every email address that I've used in the last year and it said all of them were invalid. There is only one that I would have used, and that is supposedly invalid too. I have no idea what to do next if I can't even use a valid email to get a new password.
You might need support help to figure out what's going on there. Though maybe one of the Netgear mods can help.
Did you go through the ReadyCloud account transistion to mynetgear last spring, or did you set up ReadyCloud after that happened?
- HeleneWallisDec 24, 2016Aspirant
We've had this thing for only about three weeks. I tried setting up a mynetgear account and got the message that my email address was already registered. I did manage to get into the remote desktop client by creating a new account. But it still says my devices are offline and I still can't access them via Readycloud. I can get into the admin page by using the ip address and I can see the folders on our network. But that's all. I can still do what I need to do with it, which is to set up a local instance of our shopping cart software (or at least I assume that I can, since I haven't tried yet). But no one else can access it via the browser, which is what everyone else wants to be able to do. And I can't access it remotely, which I will have to be able to do to support things when I'm not in the office.
- StephenBDec 24, 2016Guru - Experienced User
Do you use active directory with the ReadyNAS?
- HeleneWallisDec 24, 2016Aspirant
No, we don't use Active Directory. In fact, I didn't even know what that was until I looked it up. I can't see any reason to use it.
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