My NV+ has been bulletproof for 3 or 4 years. Today I upgraded from 4.1.13 to 4.1.14 through the "remote update" tab in FrontView. It said that it encountered an error. When I got home (I was doing this from work), I noticed I could not longer connect to frontview. I rebooted and:I can't connect to frontviewI can't sshRAIDar can't find itI can't see any shares through windows or DLNAI can ping itI do receive emails from itI've rebooted a couple of times now, including leaving it powered off and unplugged for a few minutes. Same thing. Despite the update saying it failed in frontview, after I rebooted I got a "upgrade successful" email. I also got a disk usage warning, which is weird because the front panel still says I have 3.1TB free.I have backups - though not complete ones - so I'd rather not wipe it if possible.Any help would be massively appreciated.Cheers,Ben

Some further info:By connecting the ethernet cable from nas to PC ( and setting a static IP address on the PC), RAIDar can find the NV+. I seems to get correct info, can flash the LEDs with the Locate button etc. However, when the Setup button attempts to open FrontView (192.168.168.168/admin), it fails. I also noticed that the Format button in RAIDar is disabled, and that the version detected by RAIDar is 4.1.13.Again, any help very much appreciated.Ben

Connect it back up to your network and check your PM inbox.

I'm also unable to connect to mine, but that's because it's been in "Booting ..." according to the LCD display for about 5 hours now. (this was after an automatic download of the 4.1.14 firmware, followed by a "shutdown and reboot" from Frontview.) No other errors or alerts via email at any time in this calendar year (replaced a bad drive in 2013, but otherwise this system just runs). I'm nervous about yanking power during a boot, but I'm not sure what else I can do - holding down the power button on the front (either short-term to get a graceful shutdown, or 10+ seconds to get immediate power-off) has no effect at all.

yanked power, re-applied, restarted ... everything came up within a few minutes. No errors reported in the logs, health is green everywhere, everything looks fine as far as I can tell. I'm generally skeptical of flukes, but they do occasionally happen; I guess this was one of them.

So has it come up with 4.1.14 or 4.1.13?

benrhughes

Aspirant

Oct 20, 2014

Can't connect to NV+ after 4.1.14 upgrade

My NV+ has been bulletproof for 3 or 4 years. Today I upgraded from 4.1.13 to 4.1.14 through the "remote update" tab in FrontView. It said that it encountered an error. When I got home (I was doing this from work), I noticed I could not longer connect to frontview. I rebooted and:

I can't connect to frontview

I can't ssh

RAIDar can't find it

I can't see any shares through windows or DLNA

I can ping it

I do receive emails from it

I've rebooted a couple of times now, including leaving it powered off and unplugged for a few minutes. Same thing. Despite the update saying it failed in frontview, after I rebooted I got a "upgrade successful" email.

I also got a disk usage warning, which is weird because the front panel still says I have 3.1TB free.

I have backups - though not complete ones - so I'd rather not wipe it if possible.

Any help would be massively appreciated.

Cheers,

Ben

Installation & Upgrade