Can't connect to web admin panel on ReadyNAS RN102 #24506517

check this thread below:

viewtopic.php?f=20&t=79230&p=446538&hilit=apache2#p446538

it appears that you are also eperiencing issues with apache.

Yes that's sounds very familiar. Thanks for showing the way.
I'm not sure but don't think I have access through SSH. I had to google the term, I had no clue what it was.
So it seems there's no other way to fix this, except Factory default reset, which I am NOT willing to do.

I hope the Netgear techs come up with some clever way to fix this. I'll keep monitoring these threads.

If you haven't tried SSH access before, might as well contact support so they can escalate your case to their engineering and do it for you. :)

Thanks for the tip. I got in the 'live chat' queue immediately. This is the gist of the conversation I had with Romano.

- Romano: Since the NAS is already beyond the 90 days of free support entitlement, you may extend the support entitlement so that I can have one of our Next Level Experts check on your case and look for a fix for this.
- Romano: You may extend the support entitlement for 1, 3 or 5 years.
- me:I have to pay for extended support now...?
- Romano: Should you wish to have someone walk you through the troubleshooting, I highly recommend that you extend the support entitlement of the NAS.
- me: I'm not really looking for extended support entitlement, I'm looking for a fix by Netgear for the faulty firmware they had me install on my NAS. I hear this is a known issue.
- me: I'm very much willing to fix it myself, but I don't know how.
- Romano: On your case, since basic troubleshooting did not work, it would be best if one of our Next Level experts do check on this NAS and look for a fix for this one and also, taking advantage of the OnCall Contracts not only extends the Support Entitlement of the NAS, it will also replace the hardware warranty depending on the duration you have selected and the NAS will now be entitled to Next Business Day (NBD) replacement should it be deemed defective or faulty.
- Romano: You may take advantage of one of these:
OnCall 24x7 for 1 Year and that goes for EUR 107
OnCall 24x7 for 3 Years and that goes for EUR 125
OnCall 24x7 for 5 Years and that goes for EUR 226
- me: This does not help me, I'm sure you understand that. I'm not paying at least 107 euros to have something fixed that broke due to Netgears faulty software.
- me: Is this your final say in the matter?
- Romano: I do understand that one, but since the NAS is already beyond the 90 days of free support entitlement. The support that we can provide is limited. I you want us to walk you through the troubleshooting, I would recommend that you take advantage of the OnCall contracts so that I can escalate this case to the Next Level Support and look for a fix for this.

So yeah. Thanks Netgear.

Hi annekrijn,

I understand support has reviewed your case. Please check your email inbox

And speaking of this problem.. how long does it take before it get's solved on average..??
Yesterday the update has ruined a perfectly new RN104..

Netgear is aware of my issue, but I would like to get to work...

My problem too - deleting ReadyNas Surveillance trashed the unit - now looking at a Factory Reset with full delete - I don't want that either. See "Uninstalling RN Surveillance crashed - can't access Admin"

[quote="annekrijn"]

- before it 'broke', I was messing with some external apps on it, BarracudaDrive and others. Decided to delete them all, because I didn't get it to work properly. Deleting the apps hung the NAS, I pulled the power and rebooted it.
- I also reinstalled the OS using the Reboot sequence with the reset button. After reinstall, connecting to shares in Win7 again works well, but no luck on the admin panel.

Iswaenen,

As far as I know, someone will log into your NAS through telnet and fix it that way. Once your case is escalated to their engineers it should be taken care of right away.

Bell98,

You have to contact support as this is a firmware issue. This has been addressed on the latest beta.

Nhellie wrote:
Iswaenen, As far as I know, someone will log into your NAS through telnet and fix it that way. Once your case is escalated to their engineers it should be taken care of right away. Bell98, You have to contact support as this is a firmware issue. This has been addressed on the latest beta.

Well, I've been waiting for 30+ hours..

Way to go for support...

Hi lswaenen, response times by support vary depending on how busy they are at different points in time. Looks like your case has just been looked at and your system should be working again.