NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Snoopy66's avatar
Snoopy66
Aspirant
Jun 17, 2018
Solved

Can't see ReadyNAS files

Hi

Hope someone can assist

Recently I had lost the ability to see my readynas on my network (I think this was after the recent 1803 update on Win 10)

I have managed to enable visibility of other devices on the network but still can't see the files on my readynas 

I can access the readynas frontview through the browser and all seem OK

Has anyone hade the same experience

ReadyNAS Backup
  • Snoopy66's avatar
    Snoopy66
    Jun 19, 2018

    Hi

    Yes, had already turned it on but no luck

    I was able to make it visible though by adding the mother folders to the shared list and assigning read write access under CIFS

    Had to map the IP address as it still dropped in and out (have to manually refresh to see)

    But now visible under "this PC>backup(\\NAS_DRIVE) ("Mapped drive letter")" and also in network computers after the manual refresh

    Not sure if this method is correct but somehow working

    Thanks

5 Replies

Replies have been turned off for this discussion
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Jun 17, 2018

    What firmware is your NAS running?

     

    Have you tried entering \\nas-ip-address into the file explorer address bar?

    • Snoopy66's avatar
      Snoopy66
      Aspirant
      Jun 18, 2018

      Hi

      Firmware is RAIDiator 4.1.16 [1.00a043] 

      I have tried using IP address but no luck

      Just get empty folder

      Thanks

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Jun 18, 2018

        Go "turn windows features on or off" in the PC, and see if the SMB 1.0/CIFs client is enabled/installed.  If it's not, you need to install it.

         

        There are security implications, but your legacy NAS doesn't support the SMB 3.0 client. 

  • Sandshark's avatar
    Sandshark
    Sensei - Experienced User
    Jun 17, 2018

    I have had a similar issue after that update accessing files using the NAS name, but all works well when accessing by IP address.  So do try using the IP address to see if you can gain access.  I posted about it and received nothing that fixed the issue.  The problem started first on one computer, then on another after another, smaller update.

     

     

    While I suspect the primary issue is with Windows, I do hope somebody comes up with a solution.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More