Forum Discussion

Guide

Oct 12, 2015

Solved

CASE# 25884573 - Updating RN102 to 6.4 bricked it.

Wish I would have browsed the forum before updating my RN102 to 6.4. It won't boot after updating to 6.4 automatically via the browser.

When I push the power button, nothing happens. If I hold the power button I hear the disks spin up but not lights come on. The second I release the power button it dies again. I cannot access the boot menu or the USB Recovery.

Support case #25884573.

Installation & Upgrade

BrianL2
Oct 12, 2015
Hi fbmachines,

Thank you for the information that you have provided. I have sent you a PM for further instructions.

Kind regards,

BrianL
NETGEAR Community Team

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BrianL2
NETGEAR Employee Retired
Oct 12, 2015
Hi fbmachines,

Thank you for sharing this issue in the community. Kindly confirm if the steps that you have followed for the USB boot recovery process is the same as the steps found on this article.

I look forward to your response.

Kind regards,

BrianL
NETGEAR Community Team
- fbmachines
  Guide
  Oct 12, 2015
  Hey Brian,
  
  Yes. That is the KB I used as reference for creating the USB flash drive. I tried 3 different flash drives and also tried 6.4 as well as 6.2.5 as the image.
  
  No response while trying to boot. Like I said, when I press the power button nothing but when I hold it, the drive spin up until I release the button.
  
  I also tried a spare blank HDD installed with the USB recovery too.
  - BrianL2
    NETGEAR Employee Retired
    Oct 12, 2015
    Hi fbmachines,
    
    Thank you for the information that you have provided. I have sent you a PM for further instructions.
    
    Kind regards,
    
    BrianL
    NETGEAR Community Team