chmod not working (Pro 6, 4.2.19)

Would someone please explain how any commercial NAS system would not support applications and scripts that change Unix file permissions on a file-by-file basis. Here's Netgear's official response to my case. I honestly can not believe that this is the way ReadyNAS is supposed to work. I can think of thousands of companies that use apps and scripts that would stop working on a mounted file system like this. Please tell me this isn't so...

I understand that you would like to be escalated to L3 due to the fact that our device will not let you set per file permissions through NTFS, CIFS, and AFP. Unfortunately I am unable to do so as the most I could do is escalate a feature request for this option. Although this is not an option on our devices I would like to suggest an alternative solution to this issue. Again if I am understanding correctly you are looking to be able to change the permissions on a single file in a shared folder. This can be accomplished by moving the file in which you would like to change permissions on into a folder. At that time you will be able to set permissions on the folder that the file is located in. By doing this you should be able to edit the permissions of the folder which in turn will be editing the permissions on the file that has been places within it.