Forum Discussion

Guide

Oct 13, 2017

Data volume lost after the latest firmware upgrade RN104 - inactive volume.

Data volume lost after the latest firmware upgrade RN104 - inactive volume. This is what happened. Readynas 104, raid 5 on 3 discs 1 is a backupdisc (RED WD) to the other three. 4 di...

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mdgm-ntgr

NETGEAR Employee Retired

Oct 14, 2017

So you don't have a backup?

It does sound like what you've done has made the problem worse.

Cosse

Guide

Dec 05, 2017

Actually, it does not matter how many backups I have or do not have, nevertheless, netgear's update destroyed my raid. according to me, it's them who is guilty of that now I need help.
If you do not show greater responsibility to their customers, they might consider discontinuing data gadgets. Some users have very important information on their nas machines.
I have sent my disks for recovery at a company in Stockholm, but they would have about 1000 dollars to fix them, which I can not afford! But who has it today! I agree with others here on the forum I will scratch my RN104 to set up a PC instead.
As I see it, it's not the product that's wrong, but the way Netgear manages its actions towards its customers!

StephenB
Guru - Experienced User
Dec 05, 2017
Cosse wrote:

... If you do not show greater responsibility to their customers...

I expect you are aiming that at me. FWIW, I don't work for Netgear. Superusers are customers, not employees.
- Cosse
  Guide
  Dec 05, 2017
  Really sad! It was of course directed at Netgear, not you!
  I'm using Google translate of it, it will be a bit strange sometimes.
  - Cosse
    Guide
    Dec 05, 2017
    how the fu.. do i change your own posts!