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Drive Tray Screws
On this and this thread you tell users to contact you with their case number (4566674) after contacting support. Like others, I too was told that Netgear don't provide screws or have detail o...
Hello daztrue,
Thanks for getting back.
Mdgm is correct, your case number is 25550932 where you have spoken with one of the support people. Unfortunately your ReadyNAS is out of warranty so they could not give you disk screw replacement.
We apologize if you were not given details about the disk screws. It is part number 370-10001-01 for 20 pcs and 370-10002-01 for 100 pcs. available for purchase from support center if you are from the US, unfortunately not in UK.
The disk screw is a 6-32 thread 4mm long countersunk flat head
Here are some resellers I found online:
Hope this helps you.
Regards,
Hello daztrue,
NETGEAR support team sends mounting screws if the NAS is under warranty. If the NAS is out of warranty but registered, you get an option of buying the screws. If your NAS is not registered or cannot be registered, you can purchase the mounting screws from authorized resellers, ask the support center for the part number.
Were you given a case number? Maybe I can check here what happened.
Regards,
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