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Forum Discussion
Duo V1 crashed #23954328
Please can someone help, My ReadyNas Duo V1 crashed yesterday (Sunday) and it has all my holiday and family photos on it for the last ten years. When I have a single drive in it Raidar sees the unit...
Hi all,
Just thought I would post the results of what has happened on this case.
I raised a support call and was put in touch with Maarten in Ireland.
After putting the Duo in Tech Support Mode he verified that the two disks in the Duo were no longer responding and most likely physically damaged. I can only guess how this happened.
Anyway, fortunately I had a third drive stored offsite and that checked out okay.
After cloning that to a new drive, just in case, Maarten advised me to put the third drive back in the bay where it was taken from, which was bay 2, and start up the Duo normally, and voila it booted up fine.
Fortunately this third disk was only 3 months old and as I only use the Duo for archiving it still contained everything I needed. Phew was I relieved.
I have now copied everything to 3 other backup drives and upgraded the drives on the Duo to 2TB ones and put the info back on. So I have all my precious data on 6 drives now, 2 drives in the Duo, 3 other seagate windows drives and the desktop PC. Now looking for cheap cloud storage.
So the moral of this story is that in my case, because I do not store day to day work on the Duo, the third offsite drive completely saved me.
I give my heart felt thanks to mdgm and StephenB for helping my stress levels big time at the start of this saga.
Thanks guys.
Best Regards,
Adrian
P.S. the total cost of this has been about £650 but that does include 4 x 2TB drives, 1 x 1TB drive and a USB drive caddy as well as the cost of the support call to Netgear. They weren't cheap but they talked me through everything calmly and constructively and I did feel the support was there, including the offer of sending the disks to them for recovery.
Just thought I would post the results of what has happened on this case.
I raised a support call and was put in touch with Maarten in Ireland.
After putting the Duo in Tech Support Mode he verified that the two disks in the Duo were no longer responding and most likely physically damaged. I can only guess how this happened.
Anyway, fortunately I had a third drive stored offsite and that checked out okay.
After cloning that to a new drive, just in case, Maarten advised me to put the third drive back in the bay where it was taken from, which was bay 2, and start up the Duo normally, and voila it booted up fine.
Fortunately this third disk was only 3 months old and as I only use the Duo for archiving it still contained everything I needed. Phew was I relieved.
I have now copied everything to 3 other backup drives and upgraded the drives on the Duo to 2TB ones and put the info back on. So I have all my precious data on 6 drives now, 2 drives in the Duo, 3 other seagate windows drives and the desktop PC. Now looking for cheap cloud storage.
So the moral of this story is that in my case, because I do not store day to day work on the Duo, the third offsite drive completely saved me.
I give my heart felt thanks to mdgm and StephenB for helping my stress levels big time at the start of this saga.
Thanks guys.
Best Regards,
Adrian
P.S. the total cost of this has been about £650 but that does include 4 x 2TB drives, 1 x 1TB drive and a USB drive caddy as well as the cost of the support call to Netgear. They weren't cheap but they talked me through everything calmly and constructively and I did feel the support was there, including the offer of sending the disks to them for recovery.
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