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Forum Discussion
Duo v2 'Device is Offline'
My ReadyNAS has been happily running for some time, and I rarely have had to access the Dashboard, until a few days ago.
I now note that when I log in, an error displays 'Device is Offline'. I've reinstalled the OS using the boot options, but this still does not resolve this issue.
I've been in touch with Netgear 'support' and apparently the dashboard software installed on the device is only supported for 90 days from purchase. Seriously? So I'm now left with a device I can no longer create new shares, users etc, just the content I already have? Netgear will happily fix it for a payment. So I need to pay to fix an issue with their software? I'm in the wrong job... If I am going to have to spend my money, I'd rather save it and spend it on another manufacturer's NAS to replace this one.
I don't have SSH access to the box, so can't go in and fix it by that means. I've attempted to upload new firmware, but this refuses to install (I've verified it's for the correct device).
I don't have sufficient storage space elsewhere to back up everything on the device, so I'm a bit stuck with potential fixes that involve resetting the device.
Has anybody been able to fix this at all? Alternatively, any information available on the Netgear Support 'hidden' access? If they're not willing to use it I may as well have a go myself...
I now note that when I log in, an error displays 'Device is Offline'. I've reinstalled the OS using the boot options, but this still does not resolve this issue.
I've been in touch with Netgear 'support' and apparently the dashboard software installed on the device is only supported for 90 days from purchase. Seriously? So I'm now left with a device I can no longer create new shares, users etc, just the content I already have? Netgear will happily fix it for a payment. So I need to pay to fix an issue with their software? I'm in the wrong job... If I am going to have to spend my money, I'd rather save it and spend it on another manufacturer's NAS to replace this one.
I don't have SSH access to the box, so can't go in and fix it by that means. I've attempted to upload new firmware, but this refuses to install (I've verified it's for the correct device).
I don't have sufficient storage space elsewhere to back up everything on the device, so I'm a bit stuck with potential fixes that involve resetting the device.
Has anybody been able to fix this at all? Alternatively, any information available on the Netgear Support 'hidden' access? If they're not willing to use it I may as well have a go myself...
3 Replies
- They have been interpreting the warranty terms more strictly in recent months.
There are many people who think they have duo v2, but in fact they have a duo v1. This is because the labeling convention is confusing (many duo v1's have a v2 on the label - which means something else).
Can you confirm your product model (this link will help: http://www.rnasguide.com/2012/01/09/how ... -or-nv-v2/ )
In terms of general options, I'd purchase enough storage to back up the NAS. Your data is at risk if you are trusting it to one device (even with RAID), so you should have a backup plan in place anyway. - Hi, I've checked, it's definitely a Duo v2. The firmware is v5.3.x, in addition it was displaying as such within Radiator (when it was working).
I did have enough storage up until a few days ago, this NAS held a backup of a small file server which has since died. I'm a bit stuck until I can get more disks.
Thank you. - Ok. Perhaps one of the netgear folks here would be willing to take a quick look. A full OS partition is one possibility, especially if there are addons (mysql or readydlna) that use OS partition space for data.
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