Easiest RAID configuration to recover data if ReadyNAS fails

Hi mdgm, it seems that I'm better getting support from you and fellow users than from the support team. After reporting what I told here, here's the response from the support person (I put the special part in bold):

"I have checked the logs you attached, I did see any errors on your drives you inserted to your NAS. With this, I suggest you to perform a factory reset. I believe the drives does not have any data, so it would be best to do the reset. Please click the link below and follow on how to reset the unit:

http://kb.netgear.com/app/answers/detai ... -or-314%3F
"

This is the second support ticket I open and the second time the support person (a different one) replies me without ANY knowledge about what I wrote. I wrote repeated times about the data on the NAS. I linked this thread, which I am sure was not read. I know there are probably a lot of support cases but thats no excuse, there must be a minimum of professionality when you do any work. If the working conditions are unsuitable to it, then the fault is with the company itself too.

I also asked specifically for the cause of the initial error and the re-rebuild and no response was given about that. I am a user without knowledge about netgear software, no access to RAID experts / ReadyNAS experts that work inside the same company, and yet in literally less than 5 minutes I found the causes by myself just taking a look at the logs. Mind you, I'm not a linux expert either - I just used common sense and english.

Sorry about the rant here, but you've been the most useful person I've talked to in the entire company. Even more than the level 3 support guys I talked to in my previous problem (although one of them was at least very courteous and professional, but replied me way too late, I waited for weeks). I hope you can at least relay these problems to someone who cares about support training and the company image, as well as its customers satisfaction.