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Forum Discussion
Easiest RAID configuration to recover data if ReadyNAS fails
Hello, I have a ReadyNAS 104 and am not able to buy another quickly if mine fails someday (the NAS, not the drives), because I live in Brazil and hardware of this type here is prohibitely expensive...
You can still backup your data while a resync is taking place, but it will be slower.
Looking at your current case that wasn't escalated to L3 level yet. Our L2s always ask for logs (in cases where they can be downloaded) before reviewing the logs to consider whether the case needs escalation to an L3.
When you add disks to an existing array it will add one disk to the array at a time. So there will be a few rebuilds.
As for why it hanged that may show in the logs depending on why it hanged, but also depending on when it happened those entries may no longer be in the logs. Do you recall the date and time roughly when it happened?
The SMART stats look O.K.
If you continue to have issues then checking the disks using SeaTools (power down, remove disks - label order - and connect to PC) as well as running the memory test boot menu option would be advisable.
As for your previous case the admin password provided wasn't working for the L3 initially assigned to the case. It was then picked up by a second L3 who was busy on some other cases and unfortunately had to delay working on your case. By the time he was able to work on it you had discovered the cause of the problem which was the MTU setting.
I will pass on your feedback. We value feedback on what we are doing well and where we can improve. That is a key reason we have surveys for most support cases.
Looking at your current case that wasn't escalated to L3 level yet. Our L2s always ask for logs (in cases where they can be downloaded) before reviewing the logs to consider whether the case needs escalation to an L3.
When you add disks to an existing array it will add one disk to the array at a time. So there will be a few rebuilds.
As for why it hanged that may show in the logs depending on why it hanged, but also depending on when it happened those entries may no longer be in the logs. Do you recall the date and time roughly when it happened?
The SMART stats look O.K.
If you continue to have issues then checking the disks using SeaTools (power down, remove disks - label order - and connect to PC) as well as running the memory test boot menu option would be advisable.
As for your previous case the admin password provided wasn't working for the L3 initially assigned to the case. It was then picked up by a second L3 who was busy on some other cases and unfortunately had to delay working on your case. By the time he was able to work on it you had discovered the cause of the problem which was the MTU setting.
I will pass on your feedback. We value feedback on what we are doing well and where we can improve. That is a key reason we have surveys for most support cases.
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