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i-CONICA's avatar
May 04, 2016
Solved

Emails asking me to migrate from ReadyCloud to myNetgear.com and upgrade firmware to 6.5.0

Hi.

 

I'm getting emails asking me to migrate and upgrade the firmware. I've clicked links to migrate, but I can't find the new firmware. I have 6.4.2. If I click "check for updates" it tells me I have the latest. If I try to find it via the downloads section, it says 6.4.2 is the latest available.

 

What am I missing? Thanks.

  • Hi i-CONICA,

     

    "This email message is to notify you that your ReadyCLOUD account is changing to a MyNETGEAR single sign-on account. By migrating your existing ReadyCLOUD account to a MyNETGEAR single sign-on account, we offer you one single sign-on account to manage all your NETGEAR products. This transition will take place in early May.".

     

    It's early May now but the changes are not live yet and the new firmware is not yet released.

7 Replies

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  • Danthem's avatar
    Danthem
    NETGEAR Employee Retired

    Hi i-CONICA,

     

    "This email message is to notify you that your ReadyCLOUD account is changing to a MyNETGEAR single sign-on account. By migrating your existing ReadyCLOUD account to a MyNETGEAR single sign-on account, we offer you one single sign-on account to manage all your NETGEAR products. This transition will take place in early May.".

     

    It's early May now but the changes are not live yet and the new firmware is not yet released.

    • i-CONICA's avatar
      i-CONICA
      Guide

      Hi, thanks for the instant reply.

       

      That helps, I'm a software dev myself, so assumed when the first email arrived, but nothing new was there, that it was priming the user base for the update, but it was the 2nd email tonight that was a reminder, made me feel like I'm failling behind in some way.

       

      If it's not ready yet, fair enough, but the reminder to migrate and upgrade really threw me. 

       

      Thanks again, I'll be patient. 

      • Danthem's avatar
        Danthem
        NETGEAR Employee Retired

        Hehe, I'm sure you're not the only one who was confused by the message :)

         

         

    • 6Grange's avatar
      6Grange
      Initiate

      I thought these emails were phishing emails, are they real and if so in the future how can we tell them from phishing emails?

      Thank you

       

      • i-CONICA's avatar
        i-CONICA
        Guide

        They're real. People here have quoted and referred to it.

         

        You can tell it's real as the sender as reported by your email client is netgear.com and also the links go to netgear.com.

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