I have been the proud owner of a Ultra 6 for about three weeks now. After I got it I spend a couple of days configuring, installing and transferring all the files. I installed a some add-ons (Sabnzbd, Transmission & ReadyDLNA) and they all ran without error. I added all the previously transfered music files to my iTunes library, after it finished building the library it worked like a charm, no lag or whatsoever. But then I wanted to add the squeezecenter add-on, I read the instructions which advised me to first install "Clean_SqueezeCenter_DB_1.0-x86", did that, installed squeezecenter and then things went wrong!I can't see any of the files I previously transferred to the /media/ folder in Windows. When I log in as admin I can see all the files and folders in the /c/media/ folder but nothing in the /media/ folder. Also iTunes doesn't see the files and is unable to play anything stored on the NAS. Squeezecenter, ReadyDLNA and all the other add-ons are still working fine. Via http access I can see all the files and folders in /media/. I checked via SSH and I can also see all the files in the /media/ folder, all the symbolic links are there.I'm completely lost as to how to fix this, so I hope there is a netgear wizard here that can help me!

Seansvr wrote:I have been the proud owner of a Ultra 6 for about three weeks now. After I got it I spend a couple of days configuring, installing and transferring all the files. I installed a some add-ons (Sabnzbd, Transmission & ReadyDLNA) and they all ran without error. I added all the previously transfered music files to my iTunes library, after it finished building the library it worked like a charm, no lag or whatsoever. But then I wanted to add the squeezecenter add-on, I read the instructions which advised me to first install "Clean_SqueezeCenter_DB_1.0-x86", did that, installed squeezecenter and then things went wrong!I can't see any of the files I previously transferred to the /media/ folder in Windows. When I log in as admin I can see all the files and folders in the /c/media/ folder but nothing in the /media/ folder. Also iTunes doesn't see the files and is unable to play anything stored on the NAS. Squeezecenter, ReadyDLNA and all the other add-ons are still working fine. Via http access I can see all the files and folders in /media/. I checked via SSH and I can also see all the files in the /media/ folder, all the symbolic links are there.I'm completely lost as to how to fix this, so I hope there is a netgear wizard here that can help me!Hi, have you managed to fix this. I have the same issue. However, I do not know to log on as admin and do not know how to ssh.my data is still there as you say, squeezecentre is still playing nicely, but i cant see any files. This all happened after i upgraded the firmware following transmission install.I hope someone can help.

Unfortunately not. I'll post here when I have the solution.

Dears,I installed the add-on transmission yesterday and the same issue happened to me: the folder c/media was normally full while the share media became empty with just a folder "transmission" in it.I copied the data to a new created share because I was afraid to loose everything. Then deleted the media share.... I then uninstalled the add-on.Even with re-creating (after deleting) the share media and re-copying everything inside it still does not help. The share media is empty, while on c/media I still see the files.I fear that this add-on corrupted the file system. I believe a warning should be sent to all forum users not to install this add-on.I am afraid that now the only way will be to reset everything to factory default. That means loosing all the data, it will take some time to archive everything on external disks before to do that...I have this NAS for 3 weeks and I must say I am very disappointed: it is now as usefull as a brick. :( Lets hope there will be a solution in the coming week.Guilhem

Guilhem, I think you're right.I guess there is no other option than a factory reset and start all over again.

Seansvr wrote:I guess there is no other option than a factory reset and start all over again.That would be extreme as your data is in tactWhy your media is not visible in the media share is known & understood - it is due to a incorrect CIFS server configuration, not any deletion of corruption of your data. How that configuration has been incorrectly modified is what Netgear need to fix in their next firmware. This is a firmware fault introduced in 4.2.19 and not caused directly by any addons - however addons from super-poussin such as transmission tend to pointed to due to reference to "webroot", a share used by many of his addons, but this is a symptom not the cause. Note that the problem has been seen even when users have no addons installed other than those provided by Netgear as part of an installation using 4.2.19.As frustrating as it might be I would strongly recommend you wait for an (overdue?) update from Netgear

Empty /media share while /c/media is filled #16777983

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lightbulb
Aspirant
Oct 21, 2011
All,

Just came across this after i posted to here:
http://www.readynas.com/forum/viewtopic.php?f=36&t=45059&p=327445&hilit=media+share#p327445

same problem i presume, I also seemed to get out of my fix in a simplistic manner, no O/S reinstalls etc.
with luck perhaps how i resolved for my uTorrent issue will resolve your transmission issue.
Pidsly
Aspirant
Oct 21, 2011
Gentlemen,

This actually worked.

Question for S-P probably, but anyone else please add your 2c.
PRO6 with 4.2.19.
No previous uT install.
Installed 2.2.02 right off the bat, but would not start (libc6 issue)
uninstalled and then Uploaded 2.0.0 and all looked good at first glance, infact 8gb torrents came down overnight before i noticed this issue:
My /c/media was shared as 'media' prior to uT install, offering folders such as Pictures, Video, Music etc.
After install my 'media' share was hijacked and offered the sub-folder 'utorrent' out of the media share (nothing else). This contained the utorrent from the addons config folder. I uninstalled uT 2.0.0 but did not get my old share structure back, so i renamed my media share to 'mediax' in frontview, and renamed it back to 'media' and i got my correct /c/media/ structure back.
Only thing I changed in webui was the torrent storage paths, actually to /c/media/BitTorrent/xxxx
==so perhaps the uT install messes with the share settings when a 'media' share is already existing??==
Could you help to clarify above S-P?

Hurrah I now have my media share back to its orginal state. Cant believe it was so simple after all that heart
ache.
Seansvr
Aspirant
Oct 22, 2011
Well my issue has also been resolved. Netgear fixed it, but they haven't told me how.
Seansvr
Aspirant
Oct 29, 2011
So after updating transmission the whole thing happened again. I followed Pidsly's trick and it worked! Ha, sometimes the solution is very very simple :-)
Pidsly
Aspirant
Oct 29, 2011
had you upgraded to 4.20 OS before running transmission again?
Guilhem
Aspirant
Oct 30, 2011
I will try this evening the trick proposed. I have ticket open for almost 2 weeks but no progress at all... really long for an issue that should I think be addressed in a patch. An addon should not have the possibility to corrupt the access rights system... Still not very sure of the reliability of the ReadyNas to really offer a good security for data.
I tested with a MAC and on the protocol used by Apple, there are no issues: files appear normally in the media share. Seems to be an issue only with microsoft protocol.
Seansvr
Aspirant
Oct 31, 2011
Pidsly wrote:
had you upgraded to 4.20 OS before running transmission again?

No, I first updated Transmission which disrupted the media share (still on Raidiator 4.2.19). I then upgraded the OS to 4.2.20 [T4] and thought it might fix the media share issue, unfortunately this didn't work. So I tried your trick - renaming the share in frontview - and that did work.

Pidsly wrote:
had you upgraded to 4.20 OS before running transmission again?

Pidsly

Aspirant

Oct 31, 2011

Seansvr wrote:
Pidsly wrote:
had you upgraded to 4.20 OS before running transmission again?

No, I first updated Transmission which disrupted the media share (still on Raidiator 4.2.19). I then upgraded the OS to 4.2.20 [T4] and thought it might fix the media share issue, unfortunately this didn't work. So I tried your trick - renaming the share in frontview - and that did work.

Did you have to then, reinstall Transmission or was it already installed. I am on 4.2.20 T4 now. Only I uninstalled Transmission before I upgraded. I want to know whether I will loose the media share again if I now reinstall transmission?

Guilhem
Aspirant
Nov 02, 2011
I renamed the Share media as indicated and it works. I got this evening mail from support to place my Nas in techsupport mode to mount the folder. I will ask if this renaming solution is satisfactory and if it can solve the issue after installing transmission. Now I have it uninstalled and I would like to install it again.
tjmcc18
Aspirant
Nov 11, 2011
Can anyone provide an update on a permanent fix for this problem? Renaming the share seems to only fix things until you install something else or reboot your NAS. Has tech support provided any fixes to anyone?

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Empty /media share while /c/media is filled #16777983

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