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Brick9ers's avatar
Brick9ers
Follower
Aug 21, 2020

Error - Antivirus scanner definition file update failed

Hello,

 

I would like to know if anyone has a solution for a certain problem with ReadyNAS device - the device reports the following error: Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

I saw over that community forms that some other people are reporting same problem with diferent devices. I saw also that some of you recommend updating the device throuigh SSH connection. I am attaching a file, as you can see I rebooted the NAS and it managed to update but it's failing again after that. The problem is not exactly with the manual updates, but mostly that I prefer the device to automatically update the definitions and to no generate errors and reports to our support team. Is there any permanent fix for that problem?

 

Regards,

SVetoslav

5 Replies

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  • JohnCM_S's avatar
    JohnCM_S
    NETGEAR Employee Retired

    Hi Brick9ers,

     

    Welcome to the Community!

     

    Currently, we are still investigating what could be the cause of the issue on the anti-virus update. You may also follow this thread. Most likely, we will update that thread once we get any new feedback about the investigation on this issue.

     

    Regards,

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