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Forum Discussion

kiran_kankipati's avatar
Apr 10, 2017
Solved

Error during drive upgrade - RN104 with Seagate NAS HDD ST4000VN000

Dear support,

 

I just got a brandnew Seagate NAS HDD ST4000VN000 4TB NAS Drive. When I was doing upgrade, I am getting this issue.

It remained there and the drive status is showing offline. I thought it should start the sync or RAID volume build process

but it never happened.

 

Luckily I was shooting a live video for my Youtube channel (The Linux Channel) video. So I shot these screenshots:

Screenshot from 2017-04-10 18-39-14.png

 

Screenshot from 2017-04-10 18-39-23.png

 

Screenshot from 2017-04-10 18-39-34.png

 

Screenshot from 2017-04-10 18-39-58.png

 

So I went in and checked the NAS smartctl status via ssh, here is my complete dump (smartctl with -x option):

Screenshot from 2017-04-10 18-39-04.png

 

So I removed this brand new drive and replaced my old working drive, and the NAS started building the volume.

 

I then later connected this disk to my Ubuntu desktop system, and I am getting similar smartctl dump:

Screenshot from 2017-04-10 18-47-17.png

 

Is there an issue with this new drive ?

or should I insert later in a different slot in my NAS Server (RN104) ?

 

---------------------------------------

 

I am now in bit panic mode. Can you please help me on this regard.

 

Thank you, Kiran

 

  • Fresh update:

    After several attempts removing and once again building/syncing, it is producing the error: ERR: Used disks. Check RAIDar.

     

     

    14th Apr, I purchased a new 3TB WD Blue drive (WDC WD30EZRZ desktop drive). I need this new HDD as a multipurpose buffer/spare/archieve/snapshot especially situations like these. After several reliability tests. Took the entire backup of my NAS data in the same. This took several hours due to 15MBps read/download speed. Anyway glad that I can able to read/retrieve everything. The WD Blue drive also worked very reliably so far. And noticed its temperature profile which is much better than Seagate.

     

    Yesterday: 15th Apr, once the backup is 100% complete from NAS to WD Blue 3TB drive. Data is intact. Then I did a fresh NAS build. I built this time initially with 1TB Laptop HDD, 128GB SSD, 2TB Desktop HDD, (and removed the 4TB Seagate NAS HDD for a moment), this has reduced the fresh volume build/sync to just 12-14 hours.

     

    The new build is successful. I documented the whole process in my Youtube VLOG (screen-capture):

    https://www.youtube.com/watch?v=hQ0scDC239s

     

    Once done everything, this time I set Network port mode initially: Active Backup

    Benchmarked (1TB HDD, 128GB SSD, 2TB HDD): 23.5MB/s write, 26MB/s read

     

    morning 16th Apr,

    I changed initially to mode: Transmit Load balance: 30.2MB/s read, 26.4MB/s write

    later I parmanently changed to mode: Adaptive Load balance: 31.6MB/s read, 27.5MB/s write

     

    I managed dumping back some of the data from 3TB WD Blue drive to NAS since last night.

     

    ------------------

     

    Since now that NAS done 100% sync/rebuild, I now added back the 4TB Seagate NAS HDD in slot-4.

    It started resync. May be once it is fully done, I may do once again a fresh benchmark of read/write.

     

    It is a great learning curve. I think in future I may shift 100% to SSD Drives.

    I see a great temperature difference between HDD vs SSD even in intense load.

    Screenshot from 2017-04-16 10-15-41.png

     

    Screenshot from 2017-04-16 10-15-52.png

     

    Screenshot from 2017-04-16 10-15-55.png

     

    I hope once it is all set, I never want to disturb again.

    But its a great experience. I can see the future HDDs will become obsolete very soon by 2018-2019. SSDs are going to dominate and eventually replace HDDs.

    Right now HDD manufacturers are able to make huge capacity drives, but they are also lacking in reliability. We can compare this aspect with older drives (2000, 2005, 2009 manufactured), vs the HDDs manufactured these days. So I may never buy again a mechanical HDD :)

     

     

8 Replies

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  • JennC's avatar
    JennC
    NETGEAR Employee Retired

    Hello kiran_kankipati,

     

    It maybe best to check the new disk with its diagnostic tool.

     

    Regards,

    • JennC's avatar
      JennC
      NETGEAR Employee Retired

      Hello kiran_kankipati,

       

      Have you already checked the disk?

       

      Regards,

      • Thank you JennC for followup. Well I returned the same back to Amazon for refund. Amazon accepted the same.

        Looks like the drive is faulty. Not only that the same model what I got already in NAS (Seagate ST4000VN000 NAS HDD)

        also looks suspecious with ever increasing Seek Errors. And the other Seagate 3TB Drive too.

         

        Model Family: Seagate Barracuda 7200.14 (AF)

        Device Model: ST3000DM001-1CH166
        Serial Number: Z1F5Z7KF

         

        Model Family: Seagate NAS HDD
        Device Model: ST4000VN000-1H4168
        Serial Number: W301AZC6

         

        Ever since that day I removed the new 4TB Drive, now when I put back 3TB drive it is doing fresh volume build/sync

        and it is taking around 50+ hours. Not just that once it is complete, it is no longer booting and displaying the error:

        error used disks check raidar

         

        So I removed the 3TB drive, removed all partitions (created by Netgear in a PC) and again slotted in the NAS.

        Initally NAS device showed around 10 hours to rebuild, but now it is showing around 30+ hours. Looks like

        the drive is having issues.

         

        After a dig down, looks like both models of Seagate are having issues. Same reported by Backblaze.

        And these articles:

        Seagate faces class-action lawsuit over 3TB hard drive failure rates
        https://www.extremetech.com/extreme/222267-seagate-faces-lawsuit-over-3tb-hard-drive-failure-rates

        CSI: Backblaze – Dissecting 3TB Drive Failure
        https://www.backblaze.com/blog/3tb-hard-drive-failure/

         

        So I got a major task this weekend.

        Option 1) is to get a brand-new WD HDD, possibly first dump entire NAS contents into the same.

        Delete NAS RAID volume/factory reset. And build the NAS volume from scratch again with trusted drives.

        (or)

        Option 2) remove the 3TB, and slot the new WD HDD. Once it gets stable, remove the other Seagate 4TB drive too.

         

        Get replacement 3TB, and 4TB Seagate drives meanwhile, since they both are still covered under warranty.

         

        BTW, Seagate support suggested me to diagnose via SeaTools for DOS - Bootable .ISO

        I tried but it is not detecting any drives. Just none of the drives attached to PC/laptop it is detecting.

        Tomorrow I am going to service center to replace 3TB drive.

         

        So I updated my Home Lab HDD/SSD records:

        http://www.the-toffee-project.org/index.php?page=15-my-hard-disk-and-ssd-logs-for-research

         

        In a deep trouble due to Seagate :(

        Spoiler
         

         

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