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itnorm's avatar
itnorm
Aspirant
May 21, 2019

Error when trying to "Send Message" to Alert Contact "Unable to send a test message"

After some time it displays a message box with "Unable to send a test message".

I've restarted the nas.

I've tried a Microsoft email address instead of a gmail address.

Emails have been sending succesfully for many months.

I have made no changes that I know.

It does show that "Email service to send emails is configured properly" with a green checkmark in front of it.

Firmware version 6.10.0.

 

Thanks for your help in advance.

 

13 Replies

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  • yxue's avatar
    yxue
    NETGEAR Expert
    Can your NAS connect to internet? Do you ever change your Network?
    • itnorm's avatar
      itnorm
      Aspirant

      Thanks for your reply.

      When I did a "Check for updates" I got this error:

      https://i.gyazo.com/059687a6222bcf1d2f3b61884edc9893.png

      However, the other day I used putty to connect to it and successfully downloaded an app from the internet.

      These seem to contradict each other.

      Plus, I have another NAS that is identical located at a client in another town that is using rsync successfully to do backups to this one.

      When I click on "Cloud" in the top menu, it says "Internet Unavailable".

      I putty'ed into the NAS in my office and got this:

      https://i.gyazo.com/740b3821ad29c9b99502f1eb12bb3ff9.png

      I see that ping succeeded to google, but ifconfig shows 16 errors for Rx with both ethernet links.

      Thanks in advance.

      • StephenB's avatar
        StephenB
        Guru - Experienced User

        itnorm wrote:

        I putty'ed into the NAS in my office and got this:

        https://i.gyazo.com/740b3821ad29c9b99502f1eb12bb3ff9.png

        I see that ping succeeded to google, but ifconfig shows 16 errors for Rx with both ethernet links.


        What bonding mode are you using for the two NICS?

        Are you using static IP addresses?  If so, did you remember to set up the DNS server?

         

        On the errors, perhaps check back later and see if the counts increase.

         

        BTW, if your local network doesn't use IPv6, I recommend disabling the protocol on the NAS.

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