Forum Discussion

Aspirant

Mar 14, 2018

eth0 Network Interface broken after Software Upgrade to 6.9.3

Hi, after updating my RN202 to Version 6.9.3, the network interface eth0 seems to be broken, it does not pick up a link (no led) and is greyed out in the admin interface. eth1 still works as ...

Installation & Upgrade

Mete0

Aspirant

Mar 16, 2018

Have some problems with not working nic on R214 after update to 6.9.3.

Try solve problem:

- restart nas;

- plug&unplag cable;

- chage switch port, connect direct to PC;

- downgrade firmware to 6.9.2;

- reset to factory default.

Nothing help.

Part from dmesg log http://klikr.org/7ce615ee9e9b9aebefc149c6f236.txt

"[ 4.487497] al_eth_1 mdio read failed on error. phy_addr 0x5 reg 0x2"

pizzaboy_75
Aspirant
Mar 16, 2018
My log seems similar:

[Wed Mar 14 18:47:15 2018] al_eth_0 mdio read failed on error. phy_addr 0x4 reg 0x3 [Wed Mar 14 18:47:15 2018] al_eth_0 mdio read failed on error. phy_addr 0x4 reg 0x3 [Wed Mar 14 18:47:15 2018] al_eth 0000:00:01.0 eth0: MDIO read failed on timeout [Wed Mar 14 18:47:15 2018] libphy: al mdio bus: probed [Wed Mar 14 18:47:15 2018] al_eth 0000:00:01.0 eth0: No PHY devices [Wed Mar 14 18:47:15 2018] al_eth 0000:00:01.0 eth0: failed at mdiobus setup! [Wed Mar 14 18:47:15 2018] al_eth 0000:00:01.0 eth0: al_eth_down
Already tried reinstalling the update manually and a OS-Reinstall from Boot Menu. eth0 seems dead.
- JohnCM_S
  NETGEAR Employee Retired
  Mar 21, 2018
  pizzaboy_75, Mete0
  
  Can you provide the complete system logs of the NAS? You may upload it to a file sharing site and then PM me the download link.
  
  Regards,
  JohnCM_S
  NETGEAR Community Team
  - pizzaboy_75
    Aspirant
    Mar 21, 2018
    I have already enabled the SDM. One of your staff named B_L asked me to via Private Mail.
    
    I did not hear back frpm him...
KaCSa
Aspirant
Mar 26, 2018
Hi,

I have this mistake!
Did you manage to solve it?
Thanks for the answer!