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Forum Discussion
External HDs no longer recognizing
External HDs on the ReadyNAS 312 seems to flake out and now no longer show up.
- Rebooted the NAS, connected to a different USB port, connected to Server (showed up) did a reformat anyway, did a 'scandisk'. Still won't show up.
- Changed drives, same behaviour.
- Current Firmware: 6.9.1 (Updated Dec 21/17 - BEFORE this problem started to occur)
- No idea if the model is correct since the 'System' page doesn't display it. Only the 'ReadyNAS 312'
How do you fix this issue since it seems like it occurred after the Firmware Update? Is this a known issue??
9 Replies
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Hello Marc,
The customer has 2 WD External HDs that they swap out. The BU is configured to eject the drive after the BU has completed.
With respect to the server, I had them plug it in and I remotely did a scandisk, previously a format, and I ejected the disk and had her plug it back into the NAS using both the top, bottom and front ports with the NAS not picking up the drive at all.
The 2nd Internal Drive on the NAS was replaced a week ago but the issue was occurring before that as well. (reported potential impending failure)
I've attached the logs which shows the issue occurring and getting worse with the drive connecting and disconnecting repeatedly for some reason.
Thanks.
It appears that you CAN'T attach a log file because it's a ZIP?? Ok, please change the extension from .pdf to .zip and extract it.
PropTop99 wrote:
It appears that you CAN'T attach a log file because it's a ZIP?? Ok, please change the extension from .pdf to .zip and extract it.
There is information leakage if you publicly post logs, which creates some privacy loss. Netgear recommends emailing them as described here: https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators#SUBMIT
They are also fine with storing them in a repository (dropbox, google drive, etc), and either emailing or PM (private messaging) the link.
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