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Forum Discussion
Files corrupted, my files are corrupted.
I've just purchased a Ready Nas DUO v2 and I plugged two WDC WD10EARX of 1TB and I setup a FlexRaid configuration.
My surprise was that a few days after copying all my photos, music and videos some photos files were not shown.
I did a binary comparison with the original files (that fortunately in this case I kept) and there were differences !!!. Although the file sizes were the same.
After I compared videos and music and the same problem, I found some files with differences. Unfortunately I did not kept the original files so I lost information !!!!!.
I did tested some large (50Gb) copies of many files operation from my Windows 7 PC HD and I could reproduce the problem again.
I'm really disapointted of this product. It is not acceptable that a copy/move operation end successfully leaving files differences.
The firmware version seems to be up to date (5.3.8)
Regards
My surprise was that a few days after copying all my photos, music and videos some photos files were not shown.
I did a binary comparison with the original files (that fortunately in this case I kept) and there were differences !!!. Although the file sizes were the same.
After I compared videos and music and the same problem, I found some files with differences. Unfortunately I did not kept the original files so I lost information !!!!!.
I did tested some large (50Gb) copies of many files operation from my Windows 7 PC HD and I could reproduce the problem again.
I'm really disapointted of this product. It is not acceptable that a copy/move operation end successfully leaving files differences.
The firmware version seems to be up to date (5.3.8)
Regards
4 Replies
- Are you seeing any SMART errors on the drives (or errors in the Duo V2 logs)?
How did you do the copying? Is your network WiFi or wired? - Hi Stephen, thanks for your response.
I've checked the system logs (disk_smart_2013_06_03.log) and I could not see any error. I copy below.
The Ready NAS is cable connected through a switch to the PC where I copy the files.
Regards
***** Disk SMART log from 2013/06/03 *****
***** Disk SMART log for channel 1 [sda] *****
smartctl 5.42 2011-10-20 r3458 [armv5tel-linux-2.6.31.8.duov2] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Green (Adv. Format)
Device Model: WDC WD10EARX-32N0YB0
Serial Number: WD-WMC0S1025763
LU WWN Device Id: 5 0014ee 2b1aeb0dd
Firmware Version: 51.0AB51
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Mon Jun 3 02:39:02 2013 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (18900) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 185) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x30b5) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 100 253 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 109 109 021 Pre-fail Always - 7533
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 10
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 1
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 8
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 7
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 13
194 Temperature_Celsius 0x0022 117 117 000 Old_age Always - 30
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
***** Disk SMART log for channel 2 [sdb] *****
smartctl 5.42 2011-10-20 r3458 [armv5tel-linux-2.6.31.8.duov2] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Model Family: Western Digital Caviar Green (Adv. Format)
Device Model: WDC WD10EARX-32N0YB0
Serial Number: WD-WMC0S1025920
LU WWN Device Id: 5 0014ee 25c5985b2
Firmware Version: 51.0AB51
User Capacity: 1,000,204,886,016 bytes [1.00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: In smartctl database [for details use: -P show]
ATA Version is: 8
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Mon Jun 3 02:39:07 2013 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: (18300) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 179) minutes.
Conveyance self-test routine
recommended polling time: ( 5) minutes.
SCT capabilities: (0x30b5) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 100 253 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 110 110 021 Pre-fail Always - 7466
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 10
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 100 253 000 Old_age Always - 0
9 Power_On_Hours 0x0032 100 100 000 Old_age Always - 1
10 Spin_Retry_Count 0x0032 100 253 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 253 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 8
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 7
193 Load_Cycle_Count 0x0032 200 200 000 Old_age Always - 14
194 Temperature_Celsius 0x0022 117 117 000 Old_age Always - 30
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 253 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 100 253 000 Old_age Offline - 0
SMART Error Log Version: 1
No Errors Logged
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Completed without error 00% 0 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay. - Perhaps you should run the memory test boot option.
- Dear mgdm, thanks for your suggestion.
I've did a memory test following the hw manual instructions and selecting the memory test configuration from the boot menu: Power LED and disk 2 LED illuminate.
After this test that take few hours I could not see any error or suspicious message in the system logs.
The problem persists and I'm wondering what else I can do. I'm considering to set up to whole thing from Flex Raid to Raid 0.
Ramon
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