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Files "disappearing" from networked access
Our users map network drives to our nas, which is also backed up to the cloud using Egnyte. All users are on Windows 10 machines and the firmware on the nas is up to date. Firmware 6.9.4
At l...
I will try that if I need to but so far what I've found is that the "missing" files are marked as hidden files and setting file explorer view settings to show hidden files makes them visible again. My tech guy tells me the last Windows update was full of issues and he's looking through that stuff to see if there is anything related. For now, thank you very much for your help and I'll remember to try resetting permissions as well.
I'm not sure what you mean by "check the share" but from other PCs the files are visible in file explorer
Tasha_S wrote:
I'm not sure what you mean by "check the share" but from other PCs the files are visible in file explorer
"Check the share" means look at the shared folder in file explorer, and see if the files are there are not.
When a file disappears, did you try right-clicking on the file explorer pane and choosing refresh from the context menu? When you do that, does the file re-appear?
I've just tried that and the files do no re-appear
Tasha_S wrote:
I've just tried that and the files do no re-appear
That's very strange.
I'd try resetting the file permissions on the share.
Go into the share page in the web ui, click on the share settings wheel, and choose "settings".
Then click on "File Access". You'll see a "RESET" control on the left. Click on that, and then click on "reset permissions".
The operation happens in the background, there will be a notification when it completes. It will also be logged.
I will try that if I need to but so far what I've found is that the "missing" files are marked as hidden files and setting file explorer view settings to show hidden files makes them visible again. My tech guy tells me the last Windows update was full of issues and he's looking through that stuff to see if there is anything related. For now, thank you very much for your help and I'll remember to try resetting permissions as well.
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