NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware update 5.3.8 failed ReadyNAS Duo V2
Need help, firmware update from 5.3.7 to 5.3.8 failed.
"Device is offline, please wait" popup on dashboard. Security page "COMM_ERROR"
Can't reboot from dashboard, "DEVICE_IN_REBOOT_ERROR" popup.
2 hours and several reboots, tried OS reinstall, no joy.
"Device is offline, please wait" popup on dashboard. Security page "COMM_ERROR"
Can't reboot from dashboard, "DEVICE_IN_REBOOT_ERROR" popup.
2 hours and several reboots, tried OS reinstall, no joy.
3 Replies
Replies have been turned off for this discussion
- Please contact support center to find assitance,the issue should be hiding in some configuration so technical support needs to take a look in tech support mode.
- Update:
So last night I did a factory reset and it booted normally to 5.3.8
A restart yielded the same, original problem with a messed up dashboard and the aforementioned errors so I just left it on until this morning when I received an email stating that a raid resync was complete. It's possible that a raid resync was in progress after the first firmware update attempt, I don't know. Just throwing this out there for whomever may experience the same issue.
I learned 3 years ago not to trust these for primary data storage so this one has been used as a backup target only. - are you using IE10?can you try other browser such as Chrome or Mozilla?
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
