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Forum Discussion
Firmware update 6.9.0 broke my backup
After the last update (6.9.0) my automatic backup using Windows/NAS (timestamp) start, do the backup but get stuck to "in progress". In the log file it say the the operation as been successful but i...
with so many complaints a fix should be available now for download
i reverted back to 6.8.1 but hate the pop up notification to upgrade to 6.9.0 everytime i get to the desktop ui
We are looking into this. We've already made some changes in our development of 6.9.1, but more may be needed.
We don't recommend downgrading from 6.9.0. In a major update we do make some changes that are not designed to be rolled back.
Once 6.10.0 is released 6.9 will enter LTS mode and will only receive bug fixes and security updates.
Given the number of problems reported, I can't help but wonder why 6.9.0 is still being pushed out, allowing it to affect more users.
I totaly agree, they should remove it and wait for a fix.
// T
mdgm wrote:We are looking into this. We've already made some changes in our development of 6.9.1, but more may be needed.
Hello, do you mean that, before releasing ReadyNAS OS 6.9.1 (which should contain a fix for this annoying issue), development/support team is waiting to collect and solve more other issues or (with that "more may be needed") are you telling us that development/support team will require more details and feedbacks with regard to this specific issue to provide a timely solution?
Changes in ReadyNAS OS 6.9.1 could mean that you're re-scheduling its release date or the priority of some bugs fixing due this issue...or what else?
mdgm wrote:We don't recommend downgrading from 6.9.0. In a major update we do make some changes that are not designed to be rolled back.
Once 6.10.0 is released 6.9 will enter LTS mode and will only receive bug fixes and security updates.
I agree with you about what Netgear recommends or not.
But, about your subsequent statement: should it mean that ReadyNAS OS 6.9.1 (supposedly the version with the fix we're now expecting) will be released once ReadyNAS OS 6.9 will enter into its LTS status - receiving bug fixes and security updates - and not before? so not before the release of next ReadyNAS OS 6.10.0? ...just trying to understand what options there are...thanks!
Whilst issues may appear to be the same to you we do find that issues can turn out to be different for different users requiring separate fixes. So when we release a 6.9.1 beta it's possible that it may fix backup issues for some users and not others. Some of the backup issues reported so far are using 3rd party backup software and some are for using ReadyNAS backup jobs. We cannot assume that a fix for one issue will fix both.
6.9 will be the normal latest stable series till it enters LTS mode once 6.10.0 comes out. The latest stable series gets bug fixes and security updates, but may also get new features and other enhancements. If you look at past history there's normally at least one minor release before we release a major update and there can be more. Minor updates for the latest stable series are developed concurrently with the next stable series.
The comment about LTS series was meant to show that once 6.9 enters LTS mode if you select the LTS update channel you'd be prompted for further 6.9.x updates not 6.10 etc.
>> We are looking into this.
We don't recommend downgrading from 6.9.0.<<
Can you post a workaround?
Running 6.9.1 firmware. Two days while still running 6.9.0 the system began sticking at boot up, showing "Failed to boot from USB" even though I was not attempting to boot from USB, but instead booting normally according to scheduled power up/down settings. By unplugging and leaving unplugged for a few minutes, I was able to get it to boot normally and update to 6.9.1. The "Failed to boot from USB" error did not recur this morning when the unit automatically booted up according to automated power setting, but I am getting an endless (3 hours and counting) "Backup button job is in progress" message, even though no backup job is scheduled or should be running. Upon manually restarting the system from the admin page, I was dropped from the admin page and the unit once again returned to the "Failed to boot from USB" status. The only way to get beyond that failure was to manualy unplug the power and wait 15 seconds before plugging back in (once I plugged back in within 2 seconds and the failed status resumed immediately). I've read through this, and other related, threads that are less than three years old. I have not used the backup button, and when manually rebooting checked to make sure it was not stuck and otherwise pressing in/out correctly. This unit has run flawlessly since February 2014. I would say there was a software error relating to the backup button in 6.9.0, and 6.9.1 has not successfully corrected that error. Since the unit otherwise seems to run correctly, and I have access to the data on it with no apparent problems, I'm going to stick with the status quo. I would appreciate, though, if Netgear could get this problem corrected quickly, since it has clearly been identified by a number of users on these pages, and take more care to test the updates before rolling out in the future. Clearly this was a 6.9.0 issue that 6.9.1 was meant to correct, but instead only made it worse.
"failed to boot from USB" is a very different issue, and probably will need help from Netgear to diagnose. If it happens again (and if you are under warranty) you might consider a warranty exchange.
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