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macosxgeek1's avatar
macosxgeek1
Aspirant
Mar 02, 2015

Hard drive failure in RAID Level X-RAID2, 4 disks - RN2100

Hi,

One of the hard disks in my ReadyNas 2100 is failed. I have RAID Level X-RAID2, 4 disks. My question is - do I need to power down the device itself to replace broken disk? Or is it capable kind of hot-swap in mentioned configuration?

10 Replies

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  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Hot swap should work. Hot swap is designed for replacing dead disks or disks you no longer wish to use (e.g. to replace with higher capacity ones).
  • Thank you for quick answer. I got the new disk now. And I'm planning to replace it. But I have one last question. The are no labels/descriptions on the disk bays. I mean there are lights above disk bays with bay numbers from 1 to 4. But how can I physically locate the disk? Which bay is it? What is the proper order for bays? From left to right 1,2,3,4 (facing the front panel)? Or from right to left 1,2,3 ,4 (facing the front panel as well)?
  • Uff.. I've replaced the disk and the storage is still working.. That's good. But from longer time nothing is happening. Do I need to initiate array rebuilding process somehow? Or the device is doing that in the background? And if it's in background - and I have SSH access enabled - can I ask which logs I can tail to see the actual process?

    One more important thing: The FrontView interface and RAIDar application are showing me that the old disk is in the bay - the corrupted one. Maybe in that case I need to reboot the device? Or maybe I can trigger re-sync from command line somehow? (via SSH)
  • The raid array should automatically rebuild by it self. If not, you should contact tech support.
  • OK - so basically nothing happened from Friday. The ReadyNAS Frontview is showing me that the crashed disk wasn't even replaced. And obviously the array itself didn't start to rebuild. Jedi Knight: any hints how can I contact the support? Do I need send an e-mail? Create support request somehow?
  • StephenB's avatar
    StephenB
    Guru - Experienced User
    macosxgeek wrote:
    OK - so basically nothing happened from Friday. The ReadyNAS Frontview is showing me that the crashed disk wasn't even replaced. And obviously the array itself didn't start to rebuild. Jedi Knight: any hints how can I contact the support? Do I need send an e-mail? Create support request somehow?
    email, via support.netgear.com ("contact").

    They likely will charge.
  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    Are you sure the replacement disk is a good disk?

    Do you have a backup of your data?

    What version of RAIDiator are you running?
  • Yes - it's a brand new disk - just bought it.

    No - I don't have complete backup for the moment - but I'm working on it :-)

    cat /etc/raidiator_version
    RAIDiator!!version=4.2.17,time=1304010968

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