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Forum Discussion
hard drive upgrade (replace existing)
I have a NV+ that has 4x750GB drives configured as XRaid and running v4.1.5. FYI, I never expanded their capability to the additional 40gb. In any case, I am about to replace the 4 drives with 4x1.5...
As seen in other threads in this forum, I have a drive that reported a sector issue on the first night following expansion. Coincidentally, a few seconds after the same time as the first sector issue, i received a second on the same drive the next night (4:00a). I'm now concerned. One sector or even two I'm sure in itself on a 1.5TB drive is no big deal. However, all indications seem to point to this being the start of a growing issue for this drive.
FYI, I bought this drive from Amazon.Though they say they can't arrange an exchange (must return and reorder), I just received an apology email and a new order that was placed on my behalf for overnight shipping. I will have it tomorrow (I again say, Amazon.com has some of the best prices and customer service on the internet!). For experimental purposes, I've submitted a defect exchange request with Seagate. They have a $20 advanced exchange plan (they send you the new drive before you send them the defective one on their dime). Without that, shipping back to Seagate is on the customer and the return will come some days after they receive it. HOWEVER, in the confirming email received and in the return policy section it says:
"If your defective drive is part of a mirrored or RAID system, please contact your Seagate Customer Service Center BEFORE returning the drive to Seagate."
Would they deny this as a failure because a raid system repoted it as such? I suspect even if I don't own up to it being part of a raid system they will be able to determine that if they evaluate the drive itself? What is the indication here?
For those interested, here is what the SMART Information is reporting for the disk in question:
SMART Attribute
Spin Up Time 0
Start Stop Count 3
Reallocated Sector Count 2
Power On Hours 97
Spin Retry Count 0
Power Cycle Count 3
Temperature Celsius 40
Current Pending Sector 0
Offline Uncorrectable 0
UDMA CRC Error Count 0
Head Flying Hours 272842092445793
ATA Error Count 0
Extended Attribute
Hot-add events 0
Hot-remove events 0
Lp stat events 101
Power glitches 0
Hard disk resets 0
Retries 0
Repaired sectors 0
Regards,
David
FYI, I bought this drive from Amazon.Though they say they can't arrange an exchange (must return and reorder), I just received an apology email and a new order that was placed on my behalf for overnight shipping. I will have it tomorrow (I again say, Amazon.com has some of the best prices and customer service on the internet!). For experimental purposes, I've submitted a defect exchange request with Seagate. They have a $20 advanced exchange plan (they send you the new drive before you send them the defective one on their dime). Without that, shipping back to Seagate is on the customer and the return will come some days after they receive it. HOWEVER, in the confirming email received and in the return policy section it says:
"If your defective drive is part of a mirrored or RAID system, please contact your Seagate Customer Service Center BEFORE returning the drive to Seagate."
Would they deny this as a failure because a raid system repoted it as such? I suspect even if I don't own up to it being part of a raid system they will be able to determine that if they evaluate the drive itself? What is the indication here?
For those interested, here is what the SMART Information is reporting for the disk in question:
SMART Attribute
Spin Up Time 0
Start Stop Count 3
Reallocated Sector Count 2
Power On Hours 97
Spin Retry Count 0
Power Cycle Count 3
Temperature Celsius 40
Current Pending Sector 0
Offline Uncorrectable 0
UDMA CRC Error Count 0
Head Flying Hours 272842092445793
ATA Error Count 0
Extended Attribute
Hot-add events 0
Hot-remove events 0
Lp stat events 101
Power glitches 0
Hard disk resets 0
Retries 0
Repaired sectors 0
Regards,
David
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