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Forum Discussion
HDD Trays Brittle and crumbling.
Hi Netgear Support Community, I am the proud owner of a ReadyNAS NAS 316 unit (6 drive bays). In fact … I am a long term Netgear ReadsyNAS client whom owns 1 x NV+, 1 x NVX, 1 x 316 and 2 x 628 u...
AT- ReadyNAS
Welcome to the Community!
Sorry to hear on what happened on your trays to be honest I have not yet encountered such issue with my RN102 NAS which is quite old as well. Have you placed the unit on cold or hot locations at anytime? Since it's plastic there might have been an occurrence of such where temp has something to do with it.
The easiest I can think of getting replacement trays would be to check online for sellers where they have trays from their old ReadyNAS avaiable or you can contact Support and check for stocks that can be purcahsed thru them
HTH
Marc,
Is Netgear going to help with this or not? Or am I just wasting my time here on this channel. As an electrical engineer and from a family whom was in the plastics business, I really do not want to be here for idle speculatiion from all and sundry. The plastic in the trays should not have failed if they were made of the right type of plastic. The ambient operating temperature range, etc is not a factor according to the units rated operating parameter ranges.
Regards.
Is Netgear going to help with this or not? Or am I just wasting my time here on this channel. As an electrical engineer and from a family whom was in the plastics business, I really do not want to be here for idle speculatiion from all and sundry. The plastic in the trays should not have failed if they were made of the right type of plastic. The ambient operating temperature range, etc is not a factor according to the units rated operating parameter ranges.
Regards.
AT-ReadyNAS wrote:
Marc,
Is Netgear going to help with this or not? Or am I just wasting my time here on this channel.This is a user forum, and Netgear folks often don't engage. Marc does work for Netgear, but he already gave you his advice on how to proceed.
Marc_V wrote:
The easiest I can think of getting replacement trays would be to check online for sellers where they have trays from their old ReadyNAS avaiable or you can contact Support and check for stocks that can be purcahsed thru themSo start by contacting support and asking for replacement trays.
FWIW, I totally agree that the trays should not have failed.
Did you buy that unit new? It certainly appears to have been stored for a long time in an inappropriate environment, as there is what appears to be a significant amount of rust on the metal components of the drive support frame. There is also a built-up of dust that should be cleaned out periodically, though that is unlikely to have contributed to the problem you are seeing.
At some point in the history of the ReadyNAS, but before the native OS6 units were introduced, the plastic components did get thinner. It is noticable in the thickness of the locking mechanism, and I have had one of those thinner ones crack in transit. Then came the removal of the metal in the locking mechanism with the OS6 models. Whether there was a change in polymer at either time, I do not know. What the point was of adding a tool-less mount system, which would be rarely used, while reducing the robustness of the locking mechanism, which would be used more often since one should be periodically removing the drives for dust removal, I cannot say. Maybe just because it looks good on a spec sheet.
The hardware manual isn't as detailed in drive insertion as it should be. When inserting a drive, one should be pushing it in (where the button is works well) as well as dropping the handle. If one only uses the handle and tries to "wedge" the drive in using it, that is going to put a lot of stress on the plastic handle.
FYI, the trays from any legacy desktop (but not rack-mount) ReadyNAS will also fit your unit. They do lack the tool-less mounting feature and provisions for a 2.5" drive (so an adapter is needed). Some, of course, will also have that hard-to-use round push button, but it's easy enough to open them with a small screwdriver instead.
Also, you may see some Chenbro caddies that look like they will work. But if you look closely, they are the mirror image of a Netgear caddy and do not work, at least in a desktop system.
Folks,
Really? Some of your remarks are so condescending and off the mark by a long shot. All sorts of off-centre, left field, unrelated observations and comments. Not really helpful folks.
The issue is simple. The HDD trays, of blended materials construction (nickel coated mild steel caddies and injection moulded plastic facias), have failed due to aged brittle plastic. The plastic used in the HDD trays (model RTRAY09-10000S), which by the way ... is still the current HDD tray model in many of Netgear's deskside units, is simply not of the right quality and polymer blend to go the distance! The unit was purchased new and has only ever been used in a loungeroom (and in an open space, not in a closed cabinet), setting of a residential home. The unit is out of warranty and now and approaching 7 years old. I have two 628X units in primary use now and the 316 is acting as a reserve for some backups and non-critical data, but other than the brittle plastic HDD tray facia’s it’s a good functioning unit.
I was simply seeking any assistance in locating new / replacement HDD trays (model RTRAY09-10000S) for purchase. There is nothing I can locate via WWW, eBay, Amazon, etc. It seems that Netgear is not selling trays into any spare parts distributor model / market channels. Very disappointing.
In fact, it is rather clear by the policies … Netgear purposefully only want to support in-warranty units and are not interested in any spare parts channels for loyal customers whom own their ReadyNAS products and want to keep them in service after the warranty expires (aka Netgear is adopting and essentially imposing a “disposable” culture).
After much effort I can find no replacement parts channels to purchase (not for free) a replacement set of HDD trays also no one here on this Community has been able to refer me to a channel to purchase HDD trays.Netgear clearly want their out of warranty products in landfill rather than to support their loyal clients maintain their NAS units. A sales and after sales support model that is qustionable in today's "green" ecologically conscious world and certainly is left wanting.
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