NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
HDD Trays Brittle and crumbling.
Hi Netgear Support Community, I am the proud owner of a ReadyNAS NAS 316 unit (6 drive bays). In fact … I am a long term Netgear ReadsyNAS client whom owns 1 x NV+, 1 x NVX, 1 x 316 and 2 x 628 u...
Marc,
Is Netgear going to help with this or not? Or am I just wasting my time here on this channel. As an electrical engineer and from a family whom was in the plastics business, I really do not want to be here for idle speculatiion from all and sundry. The plastic in the trays should not have failed if they were made of the right type of plastic. The ambient operating temperature range, etc is not a factor according to the units rated operating parameter ranges.
Regards.
Is Netgear going to help with this or not? Or am I just wasting my time here on this channel. As an electrical engineer and from a family whom was in the plastics business, I really do not want to be here for idle speculatiion from all and sundry. The plastic in the trays should not have failed if they were made of the right type of plastic. The ambient operating temperature range, etc is not a factor according to the units rated operating parameter ranges.
Regards.
AT-ReadyNAS wrote:
Marc,
Is Netgear going to help with this or not? Or am I just wasting my time here on this channel.
This is a user forum, and Netgear folks often don't engage. Marc does work for Netgear, but he already gave you his advice on how to proceed.
Marc_V wrote:
The easiest I can think of getting replacement trays would be to check online for sellers where they have trays from their old ReadyNAS avaiable or you can contact Support and check for stocks that can be purcahsed thru them
So start by contacting support and asking for replacement trays.
FWIW, I totally agree that the trays should not have failed.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
