Help [!] Data recovery issue

As it's not a warranty replacement we would always need to charge for data recovery. Attempting to recover data is an advanced process requiring an advanced set of skills. We don't just need to know a set of commands. We need to make judgment calls as to what to do and when, be able to react appropriately to any problems identified etc.

Unfortunately it's not as simple for Sparc as it is for x86. With legacy x86 systems moved to current OS6 x86 systems you can move the disks across and the NAS will try to boot the old OS off the disks to allow you to copy your data off. Quite a straightforward process if it all goes smoothly. Note this is assuming that the disks are fine and that the RAID, OS and volume on the disks are also fine. This may not be the case.

If the data's important (e.g. patient medical records) then presumably you'd backup the data rather than store it on the one device so restoration from backup would be another option.

With a ~ 10 year old device it was bound to fail eventually. Some units do last longer than others but by that age the chances of hardware failure would have risen a lot.