NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
armybill
Sep 01, 2016Aspirant
HELP!!! Deleted a User and I Lost my files!
So I am a mac user, but I recently bought a gaming PC to use just for games,
I use my ReadyNAS to hold media that I watch on TVs with have mac minis which are HTPC
Anyways, my computer came with Windows 10, and as Ive seen in the forums its very difficult to get windows to see and access the files.
I had 2 accounts on my ReadyNAS - admin and Server
Because Win 10 kept rejecting my username and password, I thought maybe if I deleted the user "Server" and add it back in it might accept the credentials. However when I did this, a huge amount of files disapeared. I was holding those files in \\ReadyNAS\home\Server
I hooked up my drives seperatly to a program thats used to recover files. I can see all the files Im missing, however I do not know how to hook up all 6 drives to my PC which I need to do in order to recover those files
The files are mostly pictures, my media was not in the same folder thankfully. However those pictures have the birth of my son and wedding, Im stressing!!!
How can I get access to these files back, I know theyre there I Can see them in Recaime (a program for windows that I used)
Surely there is something I can do to get those files back without losing them
Recreating the user after deleting it was not good and doing a scrub wasn't helpful. Essentially the history has been wiped away.
Did you clone the disks before you put them back in the NAS?Once you delete data it's important to stop making changes straight away to maximise chances of data recovery and if you do want to experiment clone the disks first.
BTRFS keeps transactional history in roots. When you delete files there may be some transactional history kept, but once that's gone there's not anything we can do.
You could try the ReclaiMe software again if you like.
11 Replies
Replies have been turned off for this discussion
- mdgm-ntgrNETGEAR Employee Retired
So you have no backup of irreplaceable family photos?
We do warn when deleting a user that the private home share data will be destroyed.
Please see my PM.
- armybillAspirant
Ya it was a bonehead move,
Ive been losing my mind for the last 3 days trying to get windows 10 to see my NAS that I wasn't thinking when I clicked it, I dont think I even read the message. It was literally the last thing I was going to try before downgrading to windows 8
- mdgm-ntgrNETGEAR Employee Retired
Recreating the user after deleting it was not good and doing a scrub wasn't helpful. Essentially the history has been wiped away.
Did you clone the disks before you put them back in the NAS?Once you delete data it's important to stop making changes straight away to maximise chances of data recovery and if you do want to experiment clone the disks first.
BTRFS keeps transactional history in roots. When you delete files there may be some transactional history kept, but once that's gone there's not anything we can do.
You could try the ReclaiMe software again if you like.
- armybillAspirantHaha ya that's true
As luck would have it we actually found a complete backup of all our pictures on a external drive that I thought I had deleted
Ya I bought this NAS to back up data I had spread across many external drives and some where over 5 years old and we're starting to make scary noises haha
I figured a NAS would be the safest place for my data, but I forgot to factor in my own dumbassess when deciding how to use it,
We have lost about 5tb of data, but most of that was a huge collection of university lectures and software backups of programs I like, so now that we've found a backup of the pics I won't be murdered by wife
But now that I understand I'm gonna back up the important things on my NAS to an external drive
I appreciate the help!- mdgm-ntgrNETGEAR Employee Retired
Glad you found a copy of your photos!
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!