NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
How long does tier 3 support take ?
My NV+ V2 lost all my files and is currently in debug mode as requested by tier2 support awaiting tier 3 support. How long will I have to wait and how do I know when there done ? Cheers.
Have they confirmed that they can connect to your system and have you returned the disclaimer?
I waited for 6 days after the above despite a call and promise that they'd escalate to a priority for level 3. In the end they did not access my system, but there was a distinct lack of communication from their end once they had access and permission from me.
Perhaps give them a call after 48 hours if no communication from them.
I waited for 6 days after the above despite a call and promise that they'd escalate to a priority for level 3. In the end they did not access my system, but there was a distinct lack of communication from their end once they had access and permission from me.
Perhaps give them a call after 48 hours if no communication from them.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
