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Forum Discussion
How long does tier 3 support take ?
My NV+ V2 lost all my files and is currently in debug mode as requested by tier2 support awaiting tier 3 support. How long will I have to wait and how do I know when there done ? Cheers.
Tier 3 called today and after 2 hours managed to get all my files back. Phew.
My problem was caused by my drives not sleeping correctly, they would sleep and then wake straight back up again. On this occasion spinning up never finished and I had to power off by removing plug.
When it had booted it decided to rename my share from Media to media. media being the default folder it creates when new. My data was all in Media and therefore I couldn't see it.
For now I have turned off sleeping, anyone have any ideas what could be the cause of it not sleeping correctly. My only add ons are transmission and photos2. No backups set as yet.
My problem was caused by my drives not sleeping correctly, they would sleep and then wake straight back up again. On this occasion spinning up never finished and I had to power off by removing plug.
When it had booted it decided to rename my share from Media to media. media being the default folder it creates when new. My data was all in Media and therefore I couldn't see it.
For now I have turned off sleeping, anyone have any ideas what could be the cause of it not sleeping correctly. My only add ons are transmission and photos2. No backups set as yet.
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