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tmarkn's avatar
tmarkn
Tutor
Jul 09, 2017
Solved

i updated firmware to 6.7.5 and now my iphone will not connect to readynas102

I updated the firmware to the readyNAS to 6.7.5.  Access to the readyNAS from my PC is fine *it does not see the \\readynas102 path anymore but ethernet address works fine.   HOWEVER, my iphone (updated to latest os)  sees the readynas but will NOT connect to it.

 

I deleted the app a couple of times, but it will not connect to the device even though it sees it.

  • i think that i found it.  I logged into the readynas.  The readycloud service had gotten turned off.  As soon as I re-enabled it, the service started working on both devices.  Thanks for your help.

4 Replies

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  • Marty_M's avatar
    Marty_M
    NETGEAR Employee Retired

    Hello tmarkn,

     

    With the iphone are you referring to a remote(ReadyCloud) or local access? For Readycloud make the ReadyCloud user you are using to on you iphone has read/write access permission. Can you access the NAS via ReadyCoud web portal?

     
    Regards,
    Marty_M 
    NETGEAR Community Team

    • tmarkn's avatar
      tmarkn
      Tutor

      I am accessing the readynas on my home network.  I have not really tried to access it via the web.   The home network was working before the firmware upgrade.  It does not seem to be the read/write permissions since it recognizes the readynas but it stays offline.  it would need to bring it online before read/write permissions are checked isn't it.

       

      also, the readynas works fine from my PC.  However, i now realize the my android tablet stopped working with is as well.

      • tmarkn's avatar
        tmarkn
        Tutor

        i think that i found it.  I logged into the readynas.  The readycloud service had gotten turned off.  As soon as I re-enabled it, the service started working on both devices.  Thanks for your help.

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