Inaccessible files that survive formatting

ckelly33 wrote:
I had one drive but went to two. That's why I am reformatting.

Did you replace both, and want to reformat the original? Or did you simply want to do the factory default on the two new drives?

ckelly33 wrote:
The folders that I see are various remnants of what I had before. The NAS has two main shares (I cannot remember if this is by default or if I set them up): Media and Backup.

Media and Backup are default shares.

ckelly33 wrote:
Backup seems fine but media has several subfolders that will not go away.

I am not sure exactly how you got to this state.

If you already installed a second drive, then you are running RAID-1, which has redundancy. So if you remove one disk (leaving the second), format, and reinsert it, then NAS restores its original contents from the second disk. The factory default should have taken care of this, though it is possible you did an OS reinstall instead (especially if you used to paper-clip procedure).

You can try the factory default again using the Web UI with both drives in place. Go to system->update on the web UI, then select the factory default tab on the upper right. There is a "perform factory default" button on the page.