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CJDEN's avatar
CJDEN
Apprentice
May 30, 2020
Solved

Incorrect serial no on ReadyNas 6 Pro / can't access ReadyCloud

Hi,   I just got hold of a second hand ReadyNas Pro 6 (RNDP6310). It's running software version 6.10.3 however when I wanted to connect it to ReadyCloud as my other 2 ReadyNas's, it returns the mes...
  • JohnCM_S's avatar
    JohnCM_S
    May 30, 2020

    Hi CJDEN,

     

    The fix has been applied and the NAS has been rebooted. Please check if it has the correct serial number now.

     

    Regards,

JohnCM_S's avatar
JohnCM_S
NETGEAR Employee Retired
May 30, 2020

Hi CJDEN,

 

Please take a picture of the sticker label that contains the serial number and MAC address then provide it to me via private message. This is located on the rear panel of the chassis.

 

Enable also the Secure Diagnostic Mode (SDM). You can enable it by going to System > Settings Support, then provide to me the 5-digit port number.

 

Regards,

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