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Forum Discussion
IP Address "This Site Can Not Be Reached"
Hi Everyone, I have a few issues... 1. I received the email this morning the possible security issues and was attempting to take steps to change my passwords and update my info when all of the su...
Hello pcgirl1980
Welcome to the community!
1. How did you access the router admin page? Is it through a wired or a wireless computer?
I would suggest that you use a wired computer to access it.
What's the IP address of the computer that you're using to access the admin page?
This link should help you know the correct IP address to use to access the admin page and change the password.
2. Once you have done number 1, can you try to access the admin page using the browser? If that works, this should also work on the Genie.
3. Remote Access is disabled by default but just to be sure it's still best to verify. Once you have passed item number 1 then you should be able to verify if it is disabled.
Thanks for the advice. Unfortunately tried both wired and wireless. Got 2 different IP addresses and both wouldn't work. I'm familar with the command promt, thank you for the link. Thats how I accessed it before. I just don't know the PC lingo.
I have no clue what's going on or even if its a big deal. My internet is up, my wifi is up but none of the IP addresses that come up are being recognized. I'm worried about hackers and someone else using my IP address but is that an issue I need to be concerned about? Still no word from techie friends.
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