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Forum Discussion
IP Address "This Site Can Not Be Reached"
Hi Everyone, I have a few issues... 1. I received the email this morning the possible security issues and was attempting to take steps to change my passwords and update my info when all of the su...
Hello pcgirl1980
Welcome to the community!
1. How did you access the router admin page? Is it through a wired or a wireless computer?
I would suggest that you use a wired computer to access it.
What's the IP address of the computer that you're using to access the admin page?
This link should help you know the correct IP address to use to access the admin page and change the password.
2. Once you have done number 1, can you try to access the admin page using the browser? If that works, this should also work on the Genie.
3. Remote Access is disabled by default but just to be sure it's still best to verify. Once you have passed item number 1 then you should be able to verify if it is disabled.
The "Admin Page" you mentioned. Thats what I could use a link for. For what ever reason I'm having a huge problem navogating around Netgear's website. I can not figure out how to get back to the page that shows all my activity, not my profile but my dashboard of sorts. Am I on the wrong website? Netgear.com?
Can you post a screenshot of your command prompt showing the IP addresses?
Our website is www.netgear.com.
If you're trying to look for our support page, you may go to this link.
Sorry new computer, not used to Windows 10 took me a min to figure out how to take a screen shot.
@pcgirl I have seen the screenshot and for your security I opted not to post it publicly.
It seems that you need to double check your physical connection.
Your LAN shows your Internet IP which shouldn't be though your wireless is connected to the router.
Your computer should be connected to any of the LAN ports (1-4) on the router while your modem should be connected to the WAN or Internet port on the NETGEAR.
There shouldn't be any other connection.
See this article for more information.
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