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Forum Discussion
Locked out of Duo
Hey all, First time poster here, helping a friend with a DUO. I set this up for him over 3 yrs ago and now he tells me he can't get in (since he moved and changed routers) and he doesn't have a ...
Hi unkis17, yes an OS Re-install should fix this. Sounds like your friend probably have a v1. Can you confirm by reading this?: http://www.rnasguide.com/2012/01/09/how-to-tell-whether-i-have-a-duo-v1-or-duo-v2-or-nv-v1-or-nv-v2/
The instructions for an OS Re-install are in the hardware manual: http://downloadcenter.netgear.com/en/product/RND2000v1%20(ReadyNAS%20Duo%20v1)#searchResults
Note if you have a v2 the procedure is different.
Let us know how it goes. Yes, there is a backdoor which you can activate for use by NETGEAR Technical Support if requested, but this shouldn't be necessary for this problem as the OS Re-install should be enough.
The instructions for an OS Re-install are in the hardware manual: http://downloadcenter.netgear.com/en/product/RND2000v1%20(ReadyNAS%20Duo%20v1)#searchResults
Note if you have a v2 the procedure is different.
Let us know how it goes. Yes, there is a backdoor which you can activate for use by NETGEAR Technical Support if requested, but this shouldn't be necessary for this problem as the OS Re-install should be enough.
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