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Forum Discussion
Losing Volume on Raid 0 #24221687
Hi I have a strange issue with losing my volume after the first NAS restart after initial set-up. All 4 drives check out fine in Windows, memory test and disk checks have been done via the NAS and ...
Just to cover where I am at the moment and to answer StephenB and mdgm's post.
mdgm, I've performed a memory test and no fault was found...unfortunately....it would have made things simpler.
For StephenB, Netgear are currently suggesting that I purchase a support contact as software is only supported under 90 days, so it doesn't matter as it's only the hardware covered under the full warranty. This is a rhetorical question as I know that anyone in the know can't honestly answer it, but I just wanted to get a frustration across. How can you have a product with multi-year warranty but the proprietary software that it relies on only be 90 days. So on the 91st day the software gets messed up as part of an upgrade, and that's your NAS useless.
As I’ve previously covered I had 4x4TB drives in a NV+V2, and have done for over a year. Decided to do a fresh backup, so reset the NAS (which is my backup NAS) to factory default. I had 16TB of storage, could access and write to it. But restarting the NAS loses the volumes every time.
I’ve been attempting to test the drives individually, but am having strange results:
3 out of the 4 drives just refuse to be recognised on Windows or Linux (windows stated I/O device error in disk manager why initialising disk), and formatting fails straight away when attempting to format through various other tools. Disk checks are fine for some tools that can see the drives; presumably this discrepancy is due to windows recognition. I’ve also tested each drive individually in the NAS and all are recognised, all install, can be written to etc, but upon restart the RAIDar want to set-up again. Once again on 3 out of 4 drives.
I’ve done an erase drives from the boot menu of the NAS with no difference. Am I missing something, is there a proprietary security on the dives once in the nas? Surly this is not a simultaneous failure of 3 drives, all of which report SMART as fine. More likely that the NAS has done something to the drives, than 3 to “fail” at once?
Any further advice appreciated, as I'm guessing that the support contact would no doubt cost more that the NAS and drives combined, so I'm guessing will not be an option for me.
mdgm, I've performed a memory test and no fault was found...unfortunately....it would have made things simpler.
For StephenB, Netgear are currently suggesting that I purchase a support contact as software is only supported under 90 days, so it doesn't matter as it's only the hardware covered under the full warranty. This is a rhetorical question as I know that anyone in the know can't honestly answer it, but I just wanted to get a frustration across. How can you have a product with multi-year warranty but the proprietary software that it relies on only be 90 days. So on the 91st day the software gets messed up as part of an upgrade, and that's your NAS useless.
As I’ve previously covered I had 4x4TB drives in a NV+V2, and have done for over a year. Decided to do a fresh backup, so reset the NAS (which is my backup NAS) to factory default. I had 16TB of storage, could access and write to it. But restarting the NAS loses the volumes every time.
I’ve been attempting to test the drives individually, but am having strange results:
3 out of the 4 drives just refuse to be recognised on Windows or Linux (windows stated I/O device error in disk manager why initialising disk), and formatting fails straight away when attempting to format through various other tools. Disk checks are fine for some tools that can see the drives; presumably this discrepancy is due to windows recognition. I’ve also tested each drive individually in the NAS and all are recognised, all install, can be written to etc, but upon restart the RAIDar want to set-up again. Once again on 3 out of 4 drives.
I’ve done an erase drives from the boot menu of the NAS with no difference. Am I missing something, is there a proprietary security on the dives once in the nas? Surly this is not a simultaneous failure of 3 drives, all of which report SMART as fine. More likely that the NAS has done something to the drives, than 3 to “fail” at once?
Any further advice appreciated, as I'm guessing that the support contact would no doubt cost more that the NAS and drives combined, so I'm guessing will not be an option for me.
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