NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BobFord
May 18, 2017Aspirant
Loss of Shares
{I think this is the model - RN21400 with 4 drive slots) I upgraded to the latest firmware this afternoon and after the reboot, all I have for shares is Home and my email address as a folder name...
- Jun 07, 2017
Thanks to the Netwgear Moderator all now resolved
BobFord
May 23, 2017Aspirant
I have followed the instructions twice and both times, the conclusion you have reached has not been achieved and I have the same situation as before.
Things I saw when I tried to replicate the instructions:
1 The tab I have is called Access (there is an on/off toggle on that page which I tried and resulted in no success
2 When I toggled the Access back to 'On' there was a drop of connection and when trying to log back to the page there was an error however with persistance I did sign back on and found what was there before
3 For reference the services set to on in the Access tab are currenly SMB and AFP
Not sure if I'm doing something awry, but welcome feedback
TVMIA
- BobFordMay 25, 2017Aspirant
Thanks
I upgraded the firmware as suggested - same result
Went through the original processes again - same result
I know the data is still prsent as the disk space remaining hasn't dropped but just concerned how I get access to it
- JennCMay 26, 2017NETGEAR Employee Retired
Hello BobFord,
How many shares do you see under Shares in the admin page? Can you confirm please that SMB is enabled on all of them. Please also check SMB under System > Settings > Services > SMB.
Regards,
- BobFordMay 26, 2017Aspirant
Hi
1 Only see "Home Folders" and this has SMB set on (as well as AFP)
2 I can confirm that in System|settings SMB is set to on
- evan2May 26, 2017NETGEAR Expert
Could do you please send logs to let me check?
Below link is How do I send all logs to ReadyNAS Community moderators?
https://kb.netgear.com/21543/How-do-I-send-all-logs-to-ReadyNAS-Community-moderators
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!