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Forum Discussion
Lying cheating retailers
A year ago I purchased an Ultra6, prepopulated (3x2TB).
Part of the reason for pre-pop instead of going the slightly cheaper route of chassis only + supplying my own disks was it seemed nice to have the whole lot (inc disks) covered by Netgear warantee.
I just discovered I have a failing disk, per this thread
viewtopic.php?f=7&t=60887'
When I contacted Netgear support they checked the chassis serial number and told me it was a diskless model. Turns out its not uncommon for retailers to buy diskless and populate them, then sell as populated.
The invoice etc clearly show the model number as a populated type (RNDU6320), and as such Netgear are going to replace the disk despite not actually supplying it.
Thanks Netgear, very impresseed.
Not happy with the retailer though, they are misrepresenting a product and cheating both Netgear and the customer. Yes I would have the same hardware either way but if I'm going to get a diskless unit it should be *me* getting the savings on cheaper disks not the retailer :x
Anyone else seen this situation? Its great that Netgear honour the warantee based on what I *intended* to buy, but this situation still potentially leaves the customer with some headaches as Netgear understandably want to see documentation to prove the unit was sold as pre-pop before they start replacing disks they didn't supply.
Dave
Part of the reason for pre-pop instead of going the slightly cheaper route of chassis only + supplying my own disks was it seemed nice to have the whole lot (inc disks) covered by Netgear warantee.
I just discovered I have a failing disk, per this thread
viewtopic.php?f=7&t=60887'
When I contacted Netgear support they checked the chassis serial number and told me it was a diskless model. Turns out its not uncommon for retailers to buy diskless and populate them, then sell as populated.
The invoice etc clearly show the model number as a populated type (RNDU6320), and as such Netgear are going to replace the disk despite not actually supplying it.
Thanks Netgear, very impresseed.
Not happy with the retailer though, they are misrepresenting a product and cheating both Netgear and the customer. Yes I would have the same hardware either way but if I'm going to get a diskless unit it should be *me* getting the savings on cheaper disks not the retailer :x
Anyone else seen this situation? Its great that Netgear honour the warantee based on what I *intended* to buy, but this situation still potentially leaves the customer with some headaches as Netgear understandably want to see documentation to prove the unit was sold as pre-pop before they start replacing disks they didn't supply.
Dave
3 Replies
- What was the full model number the retailer gave (e.g. RNDU6320-100NAS)?
- The only documents I have to hand right now show the retailer's article number. Their website currently shows that as RNDU6320-100PES
http://www.takeitnow.nl/product/4326601
I couldn't say for certain thats the same as it was a year ago, but I guess it is. It was my understanding that the 6320 part indicated populated?
6 = TB
3 = disks
2 = 2TB disks
0
?
In any case it certainly comes across as a prepopulated unit on the site (as opposed to a chassis + disks "kit" or some kind of retailer package deal)
What is the difference between PES and NAS ? - The PES and NAS are region codes. What I was wondering is whether they used a region code (e.g. for language of included documentation and type of power cable included) that NetGear doesn't use for their products. Some websites such as eaegis have been known to use a non-NetGear code for the region on diskless units they've populated.
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