Missing share folder since new Win7 PC: Case#19619258 SOLVED

I have vista, so not sure if I'll be able to help.
Can you access your network centre on the windows machine-can you see the NAS as a network device?

Hi vandermerwe - yes the NAS shows under Network with the std 'backup' and 'media' folders (which I don't use) but not my own folder with all the data. I can also access this network location via RAID though it used to be that doing that would initiate the user login dialog and my folder would then also show. Using RAID now just takes me to the Network location: no user login and no folder

When you reinstalled windows, did you setup exactly the same windows users and passwords?

No we didn't - still using the default user, no password. Worth a go obviously (or you wouldn't mention it)..? I'll try it now..

Ok - changed windows user and password back exactly, and rebooted PC+router+NAS but no joy..

Additional information for anyone that can help: in ReadyNAS Frontview > Volumes > Volume C I see my 1TB drive as an available disk but it shows 0MB free and the disk space shows 0 MB of 0 MB used. Not a good sign I know but not sure whether this is a symptom of something else or the cause of the issue. Question is, how can I fix it?

Do you have 2 disks in your Duo?
Do you have a backup of the share?
What access rights have you given to the missing share?
You could try changing the access to give access to everyone and guest, and/or resetting permissions via Frontview.
Then try again, this may expose a permissions problem.

Thanks vandermerwe, best efforts to reply below:
Do you have 2 disks in your Duo?
No just the one.
Do you have a backup of the share?
I have a backup as of 3 months ago, and it would be a little time-consuming to get the last three months of stuff but most of it possible (back to Amazon Music Mgr/7 download mgr/ etc). So its not a horrible nightmare - just a time-consuming inconvenience and also raises the queries of reliability (although I understand that there is no substitute for backing up and no such thing as 100%, and in any case at this stage, user error/ignorance is still very much on the cards).
What access rights have you given to the missing share?
As I say it was a while ago since I set it all up, but I'm pretty sure there was a password linked to the folder. However the p/w may have just been linked to the NAS user, I can't be sure.
You could try changing the access to give access to everyone and guest, and/or resetting permissions via Frontview.
Then try again, this may expose a permissions problem.
So this would be through ReadyNAS Frontview > Security > User & Group accounts? I have one user here who I don't think is restricted.
Or would it be through ReadyNAS Frontview > Shares > Share Listing? The trouble here is that I don't see my share folder so can't change any settings. I could try re-adding the same share name but then I worry that I might somehow be over-writing the 'hidden' one with all my data on it. What do you think?

Sorry Experts - can anyone confirm the detail of how I should follow vandermerwe's advice? Pasted again below to clarify which bit I am unsure of.. particularly my concern about overwriting the share folder and making the issue permanent, rather than solving it.

vandermerwe
You could try changing the access to give access to everyone and guest, and/or resetting permissions via Frontview.
Then try again, this may expose a permissions problem.
ollymc
So this would be through ReadyNAS Frontview > Security > User & Group accounts? I have one user here who I don't think is restricted.
Or would it be through ReadyNAS Frontview > Shares > Share Listing? The trouble here is that I don't see my share folder so can't change any settings. I could try re-adding the same share name but then I worry that I might somehow be over-writing the 'hidden' one with all my data on it. What do you think?

Thanks
Olly

It would be through the share configuration.
Are you saying that there are no shares listed?


I thought you were having problems accessing your data through windows, I did not realise the share had disappeared from Frontview.
I am running out of ideas before suggesting you contact support, you did not have a redundant volume and your backup is poor; I don't need to tell you what this means. When you sort this out, please get another disk and make your volume redundant, and get in the habit of maintaining an up to date backup.
Have you tried reinstalling the firmware?
Contact support and post your case number in the title of the thread, one of the super experts may have some advice.