Forum Discussion

Tutor

Jan 13, 2020

Solved

Missing VPD

I have a ReadyNAS Pro 4 that has served me well for years, but it was recently taken out by a power surge. It was upgraded to OS6. I have an identical spare unit that at one time was running various Linux OS's but was reverted back to NASOS6. I have inserted my drives into this unit but it seems to have lost the VPD as it is missing its SN. Is there any way to rebuild the VPD so I can use the ReadyCloud?

Marc_V
Jan 14, 2020
N838901

Welcome to the Community!

Can you send me a photo of your NAS Label where the SN shows? it should be at the bottom and back part of the NAS and also please set your NAS to Tech Support mode..

Regards

4 Replies

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StephenB
Guru - Experienced User
Jan 14, 2020
N838901 wrote:
Is there any way to rebuild the VPD so I can use the ReadyCloud?

I don't think there's any way for users to rebuild it (it requires Netgear tools). JohnCM_S or Marc_V might be able to do it for you as a courtesy.
Marc_V
NETGEAR Employee Retired
Jan 14, 2020
N838901

Welcome to the Community!

Can you send me a photo of your NAS Label where the SN shows? it should be at the bottom and back part of the NAS and also please set your NAS to Tech Support mode..

Regards
- N838901
  Tutor
  Jan 14, 2020
  Marc_V thank you, I am glad to be here!
  
  I will send you that information as soon as I get home from work. Should be around 05:30 Central.
  
  I appreciate it!
- N838901
  Tutor
  Jan 15, 2020
  Marc_V thank you again for your help. Looks like I am back in business!