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On my ReadyNAS 104, Firmware 6.5 I changed, one after another, all 4 of the 500GB HDD's to 3GB HDD's to extens the capacity. All went well up to the last disk. The process of degrading and restoring...
Hello!
After 50 hours of resynch, my RN104 is now redundant (Using X-Raid).
Do the procedure of upgrading the RN1004 firmware with 6.5.2 T486 fixed the bug.
Just for your information.
Thanks again for your support.
Best regards.
Hello everyone,
I'm in France, and found the same problem when adding a 4th disk on my 104.
So I extracted the new disk and reboot the system, but the GUI is saying now that " data are dammaged".
The only solution I found is to upgrade my 104 with a Beta FW, underlining that the use of this will automatically end the waranty.
Does someone have any other solution?
Any risk for my data on the NAS (still available)?
Thank you for your support, as I didn't see any comment or support from Netgear on this topic.
Best regards. Ralph
I work for NETGEAR and made a general suggestion to try the beta firmware as it has a fix for the cause of this problem.
It doesn't end the warranty but support will be unable to help if you open a support case whilst you are running beta firmware. If you open a support case and support suggests during the troubleshooting that you update to beta firmware then that's entirely different.
Anyway if you are concerned you could do a factory reset (wipes all data, settings, everything) on non-beta firmware and support wouldn't see anything on the system to suggest that you'd ever used beta firmware.
We'd advise where possible that you update your regular backup before installing beta firmware.
If you run into issues on beta firmware then you can post about it in the beta section of the community. We can do our best to try to help on the community but this may be well short of what would be possible via a support case. We carefully monitor the feedback provided on beta firmware.
Hi mdgm, and thank you for your answer.
Unfortunately, I canot backup my whole content of the RN104 (reason why I decided to ad a 4th disk).
Could you tell me, when showing "data dammaged", if this will be solved when upgrading and then adding the new disk?
Thank you very mcuh for your answer.
Kind regards.
Is that written in English or is that your translation of what is written in another language such as French?
I would have expected to see something like "Data: degraded" indicating that there is no or reduced redundancy on the volume at the moment (depending on which RAID level is being used). This would be solved by adding a replacement disk, yes.There are always going to be risks associated with storing data on just one device no matter which device that is.
Our support case process is designed for dealing with issues on production firmware. If common issues emerge then agents can be educated on those. With beta firmware there is a possibility of different issues which may be new and change from beta to beta.Hi mdgm,
Sorry, it was a problem of translation. It displays "data degraded".
So thank you for your clarifications and reply.
Best regards.
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