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Forum Discussion
My volume is gone.
Hello there,
I have an issue with my ReadyNAS104 Netgear.
First I noticed that I couldn't access my data so I went to the admin page through Google Chrome.
As soon as I open the tab I get a message saying this: "No volume exists. NETGEAR recommends that you create a volume before configuring others. Navigate to the System > Volumes page to create a volume". Of course I had my volume set long time ago since this is my data backup NAS.
I navigate to System > Volume as the message ask me to do and I get a message there that says "Remove inactive volumes to use the disk. Disk #1,2,3,4."
My volume data usage exceeded 80% of size, my NAS was alerting me that through email in case that is helpful to solve my issue.
Please, can someone help me? There's tones of information in that device I need to keep safe.
Thanks in advance.
15 Replies
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I suggest paid support (my.netgear.com). You should ask about per-incident support.
whatever you do, do not 'remove inactive volumes'
hopefully you have a good recent backup.
unfortunately, neither NAS or RAID is a backup by itself.
backup = multiple copies of your data on multiple devices and ideally in multiple places
Maybe you want to upvote this "idea": https://community.netgear.com/t5/Idea-Exchange-for-ReadyNAS/Change-the-incredibly-confusing-error-message-quot-remove/idi-p/1271658
Download the logs from the GUI, search for md127 in dmesg.log and paste an extract here.
- Ok. Let us know.
The configuration of the shares/volumes can be a factor. So if you have the same config on both NAS, then it could be a reason.After two days trying (and failing) to contact Netgears support we decided to destroy the volume and create it again from scratch.
We need to start making backups right now and it is impossible to contact them despite the fact that we are willing to pay the support fee.
Is there any way we can find out what was causing the problem with our volume? I'm afraid it can happen again.
Did you download the logs before you destroyed the volume?
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