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NAS logs says window user connects successfully, but windows says they dont have permission
We have a ReadyNAS 4220, which we have synced our accounts from our AD server to. We have a user that can't access the shared folders on the NAS. We can connect to the root of the NAS on her account with no issue, but trying to access the shared folders results in a windows error saying "windows cannot access \\[nas name]\[folder name]. I have assigned this user to have RW permission to this folder on the NAS.
I enabled audit logging to this folder on the NAS, where it says "login OK" on her domain account, but Windows still won't open it, and continues to error out saying she doesn't have permission.
I ran a Wireshark pcap on her computer, where I saw some packets saying "create request file: desktop.ini" immediately followed by packets saying "NT Status: STATUS_ACCESS_DENIED (0xc0000022)". There are six of these pairs, with only the first two "create Request..." packets pointing to desktop.ini, with the rest being blank. After these packets, I then see that the NAS reset the network connection.
We haven't really touched this NAS much, as its a holdover from our predecessors, but neither me nor my colleagues can see anything wrong with how this user was given access. Any help on fixing this, or where I can find more information about whats happening would be much appreciated.
Thanks!
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HappyBovine wrote:
We have a ReadyNAS 4220, which we have synced our accounts from our AD server to. We have a user that can't access the shared folders on the NAS. We can connect to the root of the NAS on her account with no issue, but trying to access the shared folders results in a windows error saying "windows cannot access \\[nas name]\[folder name]. I have assigned this user to have RW permission to this folder on the NAS.
Just to clarify
- can the user access their home folder?
- are there any shared folders they can access?
StephenBthis user can connect to the root folder on the NAS, but any of the folders under that give a permission error. However we only gave her access to one of these folders, so this is expected behaviour for all the other folders.
Her home directory is not on this NAS, as this is only a secondary storage location on our network, only used by some users.
HappyBovine wrote:
StephenBthis user can connect to the root folder on the NAS, but any of the folders under that give a permission error. However we only gave her access to one of these folders, so this is expected behaviour for all the other folders.
Did you try resetting the file permissions on that share? That will recursively re-apply the permission settings to every file/folder in the share.
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