NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

firefly_242's avatar
firefly_242
Aspirant
May 01, 2018

NAS Pro Pioneer Edition on OS 6.9.3 freezes/ network dropout

Hi, Update from RAIDiator-x86-4.2.31 to OS6.9.3 went smooth and am happy with the new OS. However, my system sometimes drops out or freezes. The interval between them ranges from 1 day to 16 days...
ReadyNAS OS 6 on Legacy models
mdgm-ntgr's avatar
mdgm-ntgr
NETGEAR Employee Retired
May 01, 2018

You can send in your logs if you like (see the Sending Logs link in my sig). Ideally logs should be downloaded ASAP after running into the problem.

firefly_242's avatar
firefly_242
Aspirant
May 01, 2018

logs shared. thanks for looking into this.

 

 

  • mdgm-ntgr's avatar
    mdgm-ntgr
    NETGEAR Employee Retired
    May 01, 2018

    smart_history.log indicates a current pending sector on a few of your disks.

    Can you test your disks e.g. using WD Data LifeGuard Diagnostics for WD disks or SeaTools for SeaGate disks?

    • firefly_242's avatar
      firefly_242
      Aspirant
      May 02, 2018

      thanks for the fast reply. will have to buy an enclosure first to be able to connect the drive to my laptop.

      Will update once drives are tested.

       

      • firefly_242's avatar
        firefly_242
        Aspirant
        May 09, 2018

        Hi,

        Took awhile to run WD Data LifeGuard Diagnostics extended test on all 6 HD's, but finally done. All 6 HD's passed the extended test.

        So, I assume that means the issue is not with the HD's.

        Any idea what to check next?

        Thanks

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More