NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
tomiaurednik
Nov 12, 2015Tutor
NAS won't do factory reset - booting
I have new NAS 104 (name = 2(because I have it more)), I changed dynamic IP to static and then I updated FW. Here NAS crashes. It’s all the time in booting mode. I can get in boot menu and I tried...
StephenB
Nov 12, 2015Guru - Experienced User
What firmware?
Did you look at the NAS status with RAIDar?
- tomiaurednikNov 12, 2015Tutor
I bought it with 6.1.8 chanage IP, then do update to 6.4 untill then is booting, I tray boot option from boot menu.
RAIDar can not detect it any more.
- mdgm-ntgrNov 12, 2015NETGEAR Employee Retired
ReadyNAS 104 units need to be updated to 6.2.5 before updating to 6.4.0.
Try this:
1. Use USB Boot Recovery to go back to 6.2.5: ReadyNAS OS 6: USB Recovery Tool2. Do a factory default (wipes all data, settings, everything) or if you data you haven't backed up that might not have been wiped (just in case the factory default didn't get far enough to wipe your data in this special case) then perhaps try an OS Re-install before resorting to doing a factory default.
3. Update the firmware again.
4. Verify the firmware update is successful. If the unit stays on 6.2.5 you may need to use the workaround mentioned here: http://kb.netgear.com/app/answers/detail/a_id/29961?utm_source=community&utm_medium=announcement&utm_campaign=readynasfirmware%22
5. OPTIONAL: Seeing you've recently wiped the unit you may wish to do another factory default (wipes all data, settings, everything) to get a clean setup on the new firmware.
- tomiaurednikNov 12, 2015Tutor
Hi,
Thank you for your quick response.
ReadyNAS 104 units need to be updated to 6.2.5 before updating to 6.4.0.
Includ this in alert massage befor instaing update or do automatic updates of needed FW versions. A lot of work now because of this.
Related Content
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!