NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Longycoco's avatar
Longycoco
Initiate
Jun 18, 2016
Solved

Netgear NAS RN31400 - stuck at NETGEAR Storage Welcome_

Hi there i have a RN31400 which has worked beautifully for 18 months. We have a disruption in our ADSL service and since it has been restored i cannot find my NAS on my Windows Explorer. Upon checki...
Booting
  • StephenB's avatar
    StephenB
    Jun 18, 2016

    If you purchase new between June 1, 2014 and May 31, 2016 you have lifetime support (chat or email).  I think you should use it in this case.

     

     

StephenB's avatar
StephenB
Guru - Experienced User
Jun 18, 2016

If you purchase new between June 1, 2014 and May 31, 2016 you have lifetime support (chat or email).  I think you should use it in this case.

 

 

Longycoco's avatar
Longycoco
Initiate
Jun 18, 2016

thank you! that was helpful. my chassis is dead so they are sending a new one...

 

appreciate your assistance.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More