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Longycoco's avatar
Longycoco
Initiate
Jun 18, 2016
Solved

Netgear NAS RN31400 - stuck at NETGEAR Storage Welcome_

Hi there i have a RN31400 which has worked beautifully for 18 months. We have a disruption in our ADSL service and since it has been restored i cannot find my NAS on my Windows Explorer. Upon checki...
Booting
  • StephenB's avatar
    StephenB
    Jun 18, 2016

    If you purchase new between June 1, 2014 and May 31, 2016 you have lifetime support (chat or email).  I think you should use it in this case.

     

     

Retired_Member's avatar
Retired_Member
Jun 18, 2016
You had an ADSL disconnection and your chassis is dead??
Longycoco's avatar
Longycoco
Initiate
Jun 19, 2016

not sure if the disconnection caused it but the timing was similar. It was a week or so after that i noticed it...

  • StephenB's avatar
    StephenB
    Guru - Experienced User
    Jun 19, 2016
    Longycoco wrote:

    not sure if the disconnection caused it but the timing was similar. It was a week or so after that i noticed it...

    Likely coincidental (unless there were power surges or other similar stuff when the disconnection occurred).  Let us know how the RMA works out.

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